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Client Success Strategist

2 months ago

Fort Lauderdale, Florida, United States Beti Full time
Position Overview:

We are in search of a dedicated and experienced Customer Success Manager to enhance our operations at Beti. In this role, you will focus on fostering and nurturing robust relationships with our construction clientele. Your main objective will be to comprehend their specific requirements, promote the utilization of our offerings, and guarantee their sustained success and growth. The ideal candidate will demonstrate outstanding communication abilities and a commitment to providing exceptional customer service.

Key Responsibilities:
  • Act as the primary liaison for designated construction clients, cultivating strong relationships founded on trust and proactive communication.
  • Gain a deep understanding of each client's business goals, challenges, and needs to effectively tailor our solutions to meet their expectations.
  • Design and implement customer success strategies to ensure clients reach their desired results and maximize the benefits of our products and services.
  • Conduct regular visits to clients' construction sites for check-ins and business evaluations to gauge satisfaction levels, identify areas for enhancement, and resolve any issues.
  • Work closely with the sales team to facilitate the onboarding process and ensure a seamless transition from sales to customer success.
  • Identify potential upsell and cross-sell opportunities based on client requirements and provide suitable recommendations to the sales team.
  • Serve as an internal advocate for clients, voicing their needs and interests to various teams within the organization.
  • Collaborate with the product development team to relay customer feedback and contribute to the ongoing enhancement of our solutions.
Required Qualifications:
  • Exceptional interpersonal and communication skills, with the capability to convey technical concepts to non-technical audiences.
  • Strong analytical and problem-solving skills, with the ability to recognize and address customer needs and challenges.
  • Proven ability to manage multiple client accounts and prioritize tasks in a dynamic environment.
  • Capacity to establish strong relationships, build trust, and effectively collaborate with clients and internal teams.
  • A valid driver's license is necessary as the role involves travel within the designated areas.
  • Familiarity with the construction industry and its distinct challenges, processes, and workflows.
  • The position entails both office and field work.
Preferred Qualifications:

Demonstrated experience in a customer success management or account management position, ideally within the construction sector or SaaS industry.

Become a part of a forward-thinking company that is transforming the construction landscape through innovative technology and exceptional customer success.