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Front Desk

4 months ago

Pleasanton, United States D1 Training - Pleasanton Full time

D1 is an athletic-based group training facility for adults and youth athletes ages 7 and up with a mission of providing the best fitness philosophy and facility to its athletes, empowering them to improve themselves by efficiently and consistently reaching their fitness goals.
At D1, our promise to our athletes is: “You pick the goal, we help you get there” and D1 Coaches are the catalysts for our fulfillment of that promise. D1 Coaches implement and instill the D1 training philosophy into every workout. They exhibit the ability to adapt and customize programs in the workouts, in order to tailor them to each athlete. They take a personal stake in the lives of our athletes, maintaining regular contact and monitoring their individual progress toward their goals. D1 Coaches are a part of the best training environment in the industry and are integral to the success of D1 as it continues its rapid growth.

Company Overview
  • Motivate and inspire all to be their best and achieve their goals through training with world-class coaches.
  • The culture of D1 separates us as we are all driven to help those around us.
  • D1 is passionate about impacting and changing lives.
Job Summary
High energy, enthusiastic person to join our front desk team. 
Housekeeping Responsibilities
  • Check all bathrooms, make sure they are clean and stocked
  • Make sure workout area is stocked and prepped for the following workout / day
  • Walk the turf / weight room and make sure it is tidy (no trash, coach materials, personal belongings)
  • Vacuum weight room
  • Restock fridge / snack / gear shelves
  • Follow open/closing checklist (lights, locks, tv's)
Front Desk Responsibilities
  • Stand up and greet everyone that comes into the facility
  • Answer all phone calls, handle customer service inquires
  • Stand at entry spot (iPad kiosk) 10 mins prior to every workout to assist on check-ins and verify client status
  • Check out and confirm all appointments on the schedule
  • Keep the front desk area / lobby clean and organized
  • Check voicemail and reply to messages or forward to the correct staff member
  • Gather content for social media
Sales Responsibilities
  • Monitor social media for messages / inquiries (follow scripts)
  • Answer incoming calls (using Telephone Inquiry Script)
  • Greet free trials upon arrival, verify waiver / profile status and bring them to appropriate recruiter / coach