Lobby Ambassador

4 weeks ago

New York, United States Rapport Guest Services Full time $24 - $25
Lobby Ambassador 
Working as a Lobby Ambassador will allow you the opportunity to work with GREAT people like yourself  You will be surrounded by people who are passionate about what they do and share in our belief in the quality value of delivering superior hospitality to our premier client. The Lobby Ambassador will be responsible for engaging all Clients, Guests, Vendors, Tourists and Tenants entering the lobby and reception center, and will display an energetic, friendly, and approachable demeanor at all times.  Essential Job Functions:
  • Supporting the Lead Lobby Ambassador ensuring that every guest is greeted with enthusiasm, and has a memorable experience. 
  • Acting as way-finders and hospitality services resource for all guests.
  • Speaking freely and warmly, engaging clients and guests while efficiently assisting in the check in process or escorting them to their destination.
  • Reviewing and committing to memory the profiles of VIP guests expected for the day.
  • Recognizing and welcoming VIP guests using service excellence standards.
  • Communicating effectively with team members and passing on necessary information to colleagues that may arise.
  • Building and maintaining a relationship with tenants and repeat guests, enhancing their overall experience.
  • Gaining an understanding of the client culture, key areas of activity and creating “transparency” by serving as an extension of the client.
  • Takes ownership of their assigned building location, activity engaging with all guests.
  • Having a thorough understanding of the Firm’s emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency.
  • Adhering to Hospitality signature look.
  • Ability to memorize FAQ‘s and speak knowledgeably about the building, surrounding areas, transportation, local restaurants, and Local ‘happenings’.
  • Other duties as assigned.

Responsibilities:Client Care:
  • Greeting all guests/ visitors, ensure eye contact is made within 10 ft. of entrances.
  • Greeting internal and external clients with a smile, acknowledging them promptly, using the agreed welcome “Good Morning/Good Afternoon …”
  • Working in tandem with team members and other building personnel, always ensuring smooth transitions at each stage of guest’s journey.
 Team Work and Communication:
  • Communicate effectively with peers and Lobby Host Lead, displaying accuracy and attention to detail both in verbal and written communication.
  • Maintaining a strong awareness of business activity and communicating all updates with your team members. 
  • Communicating effectively with team members and passing on necessary information to colleagues that may arise during the escorting process.
  • Providing assistance according to business needs e.g. lunch cover, call-outs, and general support.
  • Supporting the training of new associates and completing checklists accordingly.
  • Taking part in the cross-training program which covers all areas of the department, when available. 
 Building Art and History Knowledge:
  • Speaking about artwork located inside and the immediate vicinity surrounding the building. Including artist, history, and year commissioned.
  • Maintaining basic knowledge of history of building and surrounding areas.  
  • Maintaining basic knowledge of shops, restaurants, transportation and attractions.
 Personal Presentation and Responsibilities:
  • Maintaining a professional, polite and considerate manner at all times.
  • Adhering to uniform and presentation standards as per the dress policy.
 Working Environment:
  • Maintain a clear, presentable working area at all times and report all maintenance faults/hazards and cleaning requests to the appropriate personnel. Monitor progress to ensure issues are promptly rectified. Escalate to your Supervisor as necessary.
  • This role is a stationed outside the entrance to the lobby of each building.
 Physical Aspects of Position: Physical aspects of the position include but are not limited to the following: 
  • Constant standing and walking in the building lobby throughout shift.
  • Frequent lifting and carrying up to 30 lbs.
  • Constant kneeling, pushing, pulling, lifting.
  • May be required to cover Exterior Lobby Host breaks/shifts as needed.
 Policies and Procedures:
  • Adhere to the Company and the building’s policies and procedures.
  • Abide by all Security policies and procedures, including access restrictions, Fire and Life Safety information.
  • Comply with the Reception and Lobby Ambassador Services Standard Operating Procedures (SOP) Manual and keep up to date with new information issued. Familiarize yourself with the site-specific SOPs. Maintain SOPs as ‘living’ document.

Will allow you the opportunity to work with GREAT people like yourself  You will be surrounded by people who are passionate about what they do and share in our belief in the quality value of delivering superior hospitality to our premier client.

  • Lobby Ambassador

    2 months ago

    New York, United States Rapport Guest Services Full time $23 - $24

    Lobby Ambassador Working as a Lobby Ambassador will allow you the opportunity to work with GREAT people like yourself! You will be surrounded by people who are passionate about what they do and share in our belief in the quality value of delivering superior hospitality to our premier clients. The Lobby Ambassador will be responsible for engaging all...

  • Lobby Ambassador

    12 hours ago

    New York, New York, United States Rapport Guest Services Full time

    About the Role:The Lobby Ambassador is a key member of the Rapport Guest Services team, responsible for delivering exceptional client experiences and ensuring a warm and welcoming environment for all guests. As a Lobby Ambassador, you will be the face of our company, providing top-notch service and creating lasting impressions.Key Responsibilities:Client...

  • Lobby Service Ambassador

    2 weeks ago

    New York, New York, United States Compass Group Careers Full time

    Position OverviewCompany: Compass Group CareersSalary: $25 / HourWhy Join Us?At Compass Group, our success is driven by our dedicated team members. We prioritize hiring individuals who are passionate about hospitality and food service. We believe in nurturing talent and recognizing the contributions of our associates.We provide comprehensive training and...

  • Lobby Ambassador

    2 days ago

    New York, New York, United States Arlo SoHo Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Lobby Host to join our team at Arlo SoHo. As a Lobby Host, you will be the first point of contact for our guests and will be responsible for creating a warm and welcoming atmosphere.Key ResponsibilitiesGuest ServicesProvide exceptional customer service to guests, responding to their needs and...

  • Lobby Ambassador

    23 hours ago

    New York, New York, United States Arlo Midtown Full time

    Job SummaryArlo Midtown is seeking a highly skilled and customer-focused Lobby Host to join our team. As a Lobby Host, you will be the first point of contact for our guests, setting the tone for their entire stay. If you are passionate about delivering exceptional customer service and creating memorable experiences, we encourage you to apply.Key...

  • Lobby Ambassador

    7 days ago

    New Bedford, Massachusetts, United States Omni Hotels & Resorts Full time

    Job SummaryThe Lobby Attendant is responsible for maintaining the cleanliness and organization of all public areas, including public restrooms, lobbies, and executive offices, in accordance with Omni Standards.Key ResponsibilitiesEnsure the hotel lobbies are serviced throughout the day, maintaining a clean and welcoming environment for guests.Service all...

  • Lobby Reception Specialist

    2 weeks ago

    New York, New York, United States Compass Group Careers Full time

    Job OverviewPosition: Lobby AmbassadorSalary: $24 / HourCompensation: Additional benefits availableAbout Compass GroupAt Compass Group, our success is driven by our dedicated associates. We pride ourselves on hiring individuals who are passionate about hospitality and service excellence. Our commitment to professional development ensures that our team...

  • Lobby Concierge

    2 weeks ago

    New York, New York, United States Compass Group Careers Full time

    Job OverviewPosition: Floating AmbassadorCompensation: $28 / HourAbout Us: At Flik Hospitality Group, we pride ourselves on our exceptional team. Our associates are the heartbeat of our organization, earning the trust and loyalty of our clients through their dedication and passion for hospitality.Why Join Us?We believe in nurturing talent and fostering a...

  • Guest Experience Ambassador

    3 days ago

    New York, New York, United States Compass Group, North America Full time

    Job SummaryThe Guest Experience Ambassador is responsible for establishing a warm, welcoming, and professional atmosphere for all clients, executives, and staff members at all times. Located in the Lobby, and all public areas, the Guest Experience Ambassador will be the first point of contact for visitors to the area, making them feel comfortable, directing...

  • VIP Corporate Ambassador

    3 days ago

    New York, New York, United States Compass Group, PLC Full time

    Job Summary: We are seeking a highly skilled and experienced VIP Corporate Ambassador to join our team at Compass Group, PLC. As a key member of our corporate reception team, you will be responsible for providing exceptional service to high-level visitors, creating a unique and positive impression of our company.Key Responsibilities:Escort high-level...

  • Guest Relations Specialist

    2 weeks ago

    New York, New York, United States Compass Group Careers Full time

    Position OverviewCompany: Flik Hospitality GroupCompensation: $24 / HourWhy Choose Flik?At Flik, our strength lies in our people. The commitment, actions, and attitudes of our associates foster trust and loyalty among our clients daily. We focus on selecting individuals who share our enthusiasm for culinary excellence and hospitality. Once we identify the...

  • Residential Door Attendant

    4 days ago

    New York County, New York, United States Memorial Sloan Kettering Cancer Center Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Residential Door Attendant to join our team at Memorial Sloan Kettering Cancer Center. As a key member of our front-line staff, you will be responsible for providing exceptional service to our patients, families, and visitors, ensuring a safe and welcoming environment for all.Key...

  • Guest Ambassador, Patient Experience Representative

    2 days ago

    Eatontown, New Jersey, United States Hackensack Meridian Health Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Ambassador to join our team at Hackensack Meridian Health. As a Guest Ambassador, you will serve as a liaison between patients, visitors, and our organization, providing exceptional service and support to ensure a positive experience for all.Key ResponsibilitiesWelcome guests to the...

  • Guest Services Representative

    1 week ago

    New York, New York, United States Compass Group Careers Full time

    Job OverviewCompany: Compass Group CareersPosition: Lobby AmbassadorCompensation: $24 / HourLocation: Not specifiedEmployee Benefits:Comprehensive Medical CoverageDental InsuranceVision CareLife Insurance and Accidental Death CoverageDisability CoverageRetirement Savings PlanPaid Time OffHoliday Leave (varies by site/state)Employee Shopping DiscountsHealth...

  • Hospitality Engagement Officer

    1 week ago

    New York, New York, United States Compass Group Careers Full time

    Job OverviewCompany: Compass Group CareersPosition: Lobby AmbassadorCompensation: $24 / HourLocation: Not specifiedEmployee Benefits:Comprehensive Medical CoverageDental and Vision PlansLife Insurance and Accidental Death CoverageDisability Insurance OptionsRetirement Savings PlanPaid Time Off for VacationsHoliday Leave (varies by site/state)Employee...

  • Community Ambassador

    2 days ago

    New York, New York, United States Smyth Tribeca Full time

    About the RoleSmyth Tribeca is seeking a highly skilled and charismatic Community Curator to join our team. As a Community Curator, you will be responsible for creating unique and memorable experiences for our guests, while also fostering strong relationships with local businesses and organizations.Key ResponsibilitiesDevelop and Implement Community...

  • Guest Services Coordinator

    2 weeks ago

    New York, New York, United States Compass Group Careers Full time

    Position OverviewCompany: Flik Hospitality GroupCompensation: $24 / HourWhy Choose Flik?At Flik, our greatest asset is our people. The commitment, actions, and attitudes of our associates foster trust and loyalty among our clients every day. We prioritize hiring individuals who share our enthusiasm for food and hospitality, and we are dedicated to nurturing...

  • Guest Relations Ambassador

    2 weeks ago

    New York, New York, United States Compass Group Careers Full time

    Position OverviewCompany: Compass Group CareersSalary: $25 / HourWhy Join Us?At Compass Group, our strength lies in our people. The dedication, actions, and attitudes of our team members foster trust and loyalty among our clients every day. We prioritize hiring individuals who share our enthusiasm for exceptional service and hospitality. Once we identify the...

  • Guest Experience Ambassador

    5 days ago

    New York, New York, United States Sonder Holdings, Inc. Full time

    About Sonder Holdings, Inc.Sonder Holdings, Inc. is a leading provider of innovative hospitality solutions, dedicated to revolutionizing the way people stay. Our mission is to create a world of better stays, open to all.Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Hospitality Representative to join our team. As the face of...

  • Bellperson

    3 weeks ago

    New York, United States Millennium Hilton New York One UN Plaza Full time

    DescriptionThe Millennium Hilton New York One UN Plaza is looking for a Bellperson to join our team! Our Midtown high-rise is the closest hotel to the United Nations and half a mile from Grand Central Station. We’re within one mile of Bryant Park, The Morgan Library, and Rockefeller Center. Take in unobstructed views of Manhattan and the East River...