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Lobby Ambassador

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New Bedford, Massachusetts, United States Omni Hotels & Resorts Full time

Job Summary

The Lobby Attendant is responsible for maintaining the cleanliness and organization of all public areas, including public restrooms, lobbies, and executive offices, in accordance with Omni Standards.

Key Responsibilities

  • Ensure the hotel lobbies are serviced throughout the day, maintaining a clean and welcoming environment for guests.
  • Service all public restrooms in lobby, lower lobby, and pool areas, ensuring they are clean and well-stocked.
  • Service the executive offices, maintaining a professional and organized workspace.
  • Service both men's and ladies associate locker rooms, ensuring they are clean and well-maintained.
  • Service lobby and lower lobby pre-function space, including keeping lobby balconies neat and clean at all times.
  • Ensure the main guest entrance is neat and clean at all times, creating a positive first impression for guests.
  • Ensure all floral arrangements and plants are neat with no debris in the planters, maintaining a visually appealing environment.
  • Ensure all ash urns throughout property are neat and clean at all times, adhering to Omni Standards.
  • Ensure water fountain and phone stations are maintained neat and clean at all times, providing a convenient and comfortable experience for guests.
  • Service guest and associate elevators, ensuring they are clean and well-maintained.
  • Ensure that hotel, guest, and associates are maintained in a safe and secure environment, adhering to Omni's high standards.
  • Complete any special projects assigned by management, demonstrating flexibility and a willingness to adapt.
  • Report any maintenance issues or concerns to management, ensuring prompt attention and resolution.

Requirements

  • Able to maintain a 4-diamond level of service, providing exceptional guest experiences.
  • Able to work with management on special projects, demonstrating teamwork and collaboration.
  • Able to work in a fast-paced environment, remaining calm and composed under pressure.
  • Maintain a professional business appearance, attitude, and performance, adhering to Omni's high standards.
  • Able to work a variety of shifts, including weekends and holidays, demonstrating flexibility and a willingness to adapt.
  • Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance, maintaining physical stamina and endurance.