Guest Relations Specialist
2 weeks ago
Company: Flik Hospitality Group
Compensation: $24 / Hour
Why Choose Flik?
At Flik, our strength lies in our people. The commitment, actions, and attitudes of our associates foster trust and loyalty among our clients daily. We focus on selecting individuals who share our enthusiasm for culinary excellence and hospitality. Once we identify the right talent, we nurture, appreciate, and acknowledge their contributions.
We keep our workforce motivated and engaged by offering hands-on training and insights into the latest industry trends. We empower them to elevate service standards. Our associates are passionate about their roles and love sharing their enthusiasm. Experience the Flik difference, where a position is not just a job but the beginning of a fulfilling career.
Role SummaryAs a Lobby Ambassador, you will have the chance to collaborate with exceptional individuals who are equally passionate about delivering outstanding hospitality to our esteemed clients. The Lobby Ambassador is tasked with engaging all clients, guests, vendors, tourists, and tenants entering the lobby and reception area, maintaining an energetic, friendly, and approachable demeanor at all times.
Key Responsibilities:- Assist the Lead Lobby Ambassador in ensuring every guest is greeted warmly and has a memorable experience.
- Serve as a resource for hospitality services and way-finding for all guests.
- Engage clients and guests with warmth while efficiently facilitating the check-in process or escorting them to their destinations.
- Familiarize yourself with the profiles of VIP guests expected for the day.
- Recognize and welcome VIP guests, adhering to service excellence standards.
- Communicate effectively with team members, sharing necessary information as it arises.
- Build and maintain relationships with tenants and repeat guests to enhance their overall experience.
- Understand the client culture and key areas of activity, serving as an extension of the client.
- Take ownership of your assigned building location, actively engaging with all guests.
- Be knowledgeable about the Firm's emergency procedures and be prepared to execute designated tasks in emergencies.
- Maintain adherence to the Hospitality signature appearance.
- Memorize FAQs and provide knowledgeable responses about the building, surrounding areas, transportation, local dining options, and events.
- Perform other duties as assigned.
- Greet all guests/visitors, ensuring eye contact is made within 10 feet of entrances.
- Welcome internal and external clients with a smile, promptly acknowledging them with a friendly greeting.
- Collaborate with team members and other building personnel to ensure smooth transitions throughout the guest's journey.
- Communicate effectively with peers and the Lobby Host Lead, demonstrating accuracy and attention to detail in both verbal and written communication.
- Maintain awareness of business activity and share updates with team members.
- Provide assistance based on business needs, including lunch coverage and general support.
- Support the training of new associates and complete checklists as required.
- Participate in cross-training programs covering all areas of the department when available.
Flik is a member of Compass Group USA
Compass Group is an equal opportunity employer, committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without reasonable accommodation.
Flik maintains a drug-free workplace.
Benefits:- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
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