![Lucid Motors](https://media.trabajo.org/img/noimg.jpg)
Technical Support Specialist
4 weeks ago
The address of Lucid Motors office is: 26533 Evergreen Road, Travelers Tower II, Southfield, MI 48076. This position is an onsite role and will not be able to accommodate remote or hybrid.
Responsibilities include:
- Handling Customer Support Cases: Providing technical assistance through Phone, Email, SMS and Chat inquiries.
- Responding to customer concerns with urgency and ownership for resolutions.
- Updating Tech Tips: Maintaining the company knowledge base by creating, editing and posting brief documents and tech tips.
- Evaluating troubleshooting Processes: Assessing compatibility between new and updated technology with existing systems.
- Improving Existing Processes: Reviewing proposed changes and making recommendations.
- Testing System Functionality: Ensuring Lucid vehicle components work optimally.
- Create and Maintain Customer Relationships: Demonstrate credibility and create customer confidence through emotional intelligence and expert level product knowledge.
- Data Integrity and Privacy: Appropriately and accurately use systems to keep customer and Lucid’s information secure and confidential.
- Availability to work weekends and support flexible schedules to support customers 365 days of the year.
- Shifts we are hiring for is evenings, 1:30 PM - 10 PM EST & 4:30 PM - 1 AM EST.
- Full time attendance during 3-week training is mandatory.
- 2+ years of experience in technical support and troubleshooting required.
- High school Diploma or GED required.
- Positive attitude, friendly demeanor, empathetic mindset, and commitment to providing a great customer experience.
- Eagerness to take on new responsibilities.
- Excellent communication and technical comprehension skills.
- Detail-oriented and highly precise. Flexible, proactive, attention to details, and inclination to contribute with strong critical thinking and common sense.
- Skilled in navigating ambiguity in a high volume, high touch atmosphere.
- Familiar with MS Office Suite (e.g. Outlook) and related communication tools (e.g CRM).
- Flexibility to work evenings shifts, weekends, or holidays.
Nice to have:
- Automotive industry or Electric Vehicle (EV) experience highly desired.
- Fluent in multiple languages (Canadian French, Spanish or others).
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