TECHNICAL SUPPORT SPECIALIST, Southfield, MI

2 weeks ago


Southfield, United States Road Ready Inc Full time

* **TECHNICAL SUPPORT SPECIALIST**

**Job Title : TECHNICAL SUPPORT SPECIALIST**

Department : Road Ready Location : Southfield, MI Job Description : **JOB DESCRIPTION:**

Specific duties and responsibilities include, but not limited to, providing technical support in the following areas:

* New customer onboarding and User Interface training.

* Field service troubleshooting for current customers (both virtual and in the field).

* Timely responses to customer requests (technical support line).

* Work closely with Sales, Solutions Engineering and Customer Success teams to assist with customer requests or troubleshooting and communicating customer input with internal cross functional teams.

* Provide internal training on products to Sales, Customer Service and Quality departments.

* Analyze call-log data and offer recommendations for training and/or technical bulletins focused on specific customers.

* Work closely with Road Ready development team to identify bugs and resolve customer facing issues as well as communicate customer feedback.

* Diagnose and resolve product issues.

* Oversee equipment installations and train OEMs on proper installation procedures.

**REQUIREMENTS:**

* Bachelor's degree in Engineering, Computer Science or technical related field.

* One to three years of relevant technical and customer support experience.

* Common knowledge of 12 VDC wiring and cellular network operations.

* Knowledge of API data utilization through 3rd party groups.

* IT, engineering/technical background preferred.

* Sales experience a plus.

Creating an account has many benefits:

* See order and shipping status

* Track order history

* Check out faster



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