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Delivery Support Specialist

2 months ago

Southfield, United States EPITEC Full time

POSITION: DELIVERY SUPPORT SPECIALIST

JOB TYPE: Internship

LOCATION: Southfield, MI, Hybrid

REPORTS TO: Chief Sales Officer


JOB SUMMARY FOR DELIVERY SUPPORT SPECIALIST:


  • Provides administrative support to the Delivery team and Management.
  • Responsible for maintaining the resume and submittal process, acting as liaison on job orders, general office maintenance and support.


RESPONSIBILITIES FOR DELIVERY SUPPORT SPECIALIST:


  • Responsible for the submission of resumes to the Client, accurately and timely.
  • Maintain job orders by updating changes, closing out and putting on hold as needed in a timely manner.
  • Responsible for posting jobs onto the appropriate sites (Monster, CareerBuilder) and managing the postings.
  • Responsible for making travel arrangements including itinerary outlines.
  • Coordinate client events including event checklist, invitations, securing location, menu, ticket distribution, etc.
  • Responsible for capturing and distributing Delivery team incentives including email notifications and updating the scoreboards.
  • Responsible for creating and management content of internal marketing including but not limited to communications, RAP meeting materials and TV monitors throughout the corporate office (InDesign Graphics & Photoshop).
  • Responsible for typing, formatting and securing materials for Client RFP, RFQ and New Client Profile responses.
  • Answering phones.
  • Welcoming visitors into the office at the front desk.
  • Performs other duties as required and assigned.


REQUIRED EXPERIENCE FOR DELIVERY SUPPORT SPECIALIST:


  • Good administrative proficiency and customer service skills.
  • Competency in Microsoft Office products.
  • Analytical and reporting skills specifically metrics and statistics.
  • Problem solving - identifies and resolves problems in a timely manner.
  • Oral communication skills - speaks clearly and persuasively in positive or negative situations.
  • Interpersonal skills - maintains confidentiality and remains open to others ideas and exhibits willingness to try new things.
  • Written communications skills - edits work for spelling and grammar presents numerical data effectively and is able to read and interpret written information.


EDUCATION AND QUALIFICATIONS FOR DELIVERY SUPPORT SPECIALIST:


  • Completed or Pursuing a bachelor’s degree in Marketing, Communications, or Business. Min. 3.0 GPA
  • Customer service experience
  • Experience in fast paced work environment
  • Competency in Microsoft Word, Excel, Power Point, SharePoint & Photoshop
  • Must prioritize and plan work activities using time efficiently and develop realistic action plans
  • Must demonstrate accuracy and thoroughness and monitor own work to ensure quality
  • Must adapt to changes in environment, manage competing demands and is able to deal with frequent change, delays or unexpected events.