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Lead IT Support Specialist

2 months ago

Southfield, Michigan, United States Lucid Motors Full time
Driving Innovation in Luxury Electric Mobility

At Lucid Motors, we are dedicated to crafting the most exquisite luxury electric vehicles that enhance the human experience and break through traditional boundaries of space, performance, and intelligence. Our vehicles are designed to be intuitive, liberating, and forward-thinking in the realm of mobility.

We aim to excel in this new era of luxury electric by returning to the core principles of exceptional design, where every choice we make serves both the individual and the environment. When you are free from conventional constraints, you can redefine your own experience.

Join a team of some of the most talented professionals in the industry. We offer not only competitive compensation but also a community for innovators eager to make a meaningful impact. If you are passionate about creating a sustainable future, this is the place for you.

We are seeking a Lead IT Support Specialist with a minimum of 8 years of experience. If you are someone who identifies challenges, devises solutions, and implements improvements proactively, we would like to connect with you.

As the ideal candidate, you will be responsible for overseeing and directing our IT support operations, ensuring that requests are managed promptly while demonstrating outstanding customer service skills.

You Will:
  • Oversee and direct the IT Support team, ensuring effective management of the Desktop Support services queue.
  • Manage computer inventory and supplies efficiently.
  • Assess, prioritize, and resolve end-user computer issues.
  • Engage in projects within a results-driven environment.
  • Create Service Desk tickets and assign them to the appropriate team when issues cannot be resolved immediately.
  • Develop and review new process documentation for inclusion in the company knowledge base.
  • Mentor and train junior team members, fostering a collaborative and high-performing team culture.
  • Collaborate with subject matter experts from other departments and the IT Support team across the organization.
You Bring:
  • A minimum of 8 years of technical support experience in a corporate setting.
  • Extensive knowledge of Windows and Mac OS operating systems, along with a broad understanding of Linux.
  • Hands-on experience with computer hardware and remote applications.
  • Proven technical proficiency across various hardware, software, and mobile platforms.
  • Strong analytical and troubleshooting capabilities.
  • Excellent communication and organizational skills.
  • Demonstrated customer service excellence.
  • A Bachelor’s degree or equivalent professional experience.
  • Experience in provisioning laptops.
  • Experience with onboarding new hires.
  • Proven leadership skills in managing IT support teams.
  • Familiarity with ITIL or other IT service management frameworks.
At Lucid Motors, we not only embrace diversity but celebrate it. We are proud to be an equal opportunity employer, committed to equal employment opportunities regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, or any other characteristic protected by applicable laws and regulations.

By submitting your application, you acknowledge and agree that your personal data will be processed in accordance with our Candidate Privacy Notice.