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Delivery Support Specialist

2 months ago

Southfield, United States Epitec Inc Full time $15 - $20
Job DescriptionJob Description

POSITION: DELIVERY SUPPORT SPECIALIST

JOB TYPE: Full-time

LOCATION: Southfield, MI

REPORTS TO: Chief Sales Officer


JOB SUMMARY FOR DELIVERY SUPPORT SPECIALIST:

• Provides administrative support to the Delivery team and Management.

• Responsible for maintaining the resume and submittal process, acting as liaison on job orders, general office maintenance and support.


RESPONSIBILITIES FOR DELIVERY SUPPORT SPECIALIST:

• Responsible for the submission of resumes to the Client, accurately and timely.

• Maintain job orders by updating changes, closing out and putting on hold as needed in a timely manner.

• Responsible for posting jobs onto the appropriate sites (Monster, CareerBuilder) and managing the postings.

• Responsible for making travel arrangements including itinerary outlines.

• Coordinate client events including event checklist, invitations, securing location, menu, ticket distribution, etc.

• Responsible for capturing and distributing Delivery team incentives including email notifications and updating the scoreboards.

• Responsible for creating and management content of internal marketing including but not limited to communications, RAP meeting materials and TV monitors throughout the corporate office (InDesign Graphics & Photoshop).

• Responsible for typing, formatting and securing materials for Client RFP, RFQ and New Client Profile responses.

• Answering phones.

• Welcoming visitors into the office at the front desk.

• Performs other duties as required and assigned.


REQUIRED EXPERIENCE FOR DELIVERY SUPPORT SPECIALIST:

• Good administrative proficiency and customer service skills.

• Competency in Microsoft Office products.

• Analytical and reporting skills specifically metrics and statistics.

• Problem solving - identifies and resolves problems in a timely manner.

• Oral communication skills - speaks clearly and persuasively in positive or negative situations.

• Interpersonal skills - maintains confidentiality and remains open to others ideas and exhibits willingness to try new things.

• Written communications skills - edits work for spelling and grammar presents numerical data effectively and is able to read and interpret written information.


EDUCATION AND QUALIFICATIONS FOR DELIVERY SUPPORT SPECIALIST:

• Completed or Pursuing a bachelor’s degree in Marketing, Communications, or Business. Min. 3.0 GPA

• Customer service experience

• Experience in fast paced work environment

• Competency in Microsoft Word, Excel, Power Point, SharePoint & Photoshop

• Must prioritize and plan work activities using time efficiently and develop realistic action plans

• Must demonstrate accuracy and thoroughness and monitor own work to ensure quality

• Must adapt to changes in environment, manage competing demands and is able to deal with frequent change, delays or unexpected events.