CRM Manager

2 months ago

new york city, United States Etro Full time

ABOUT US:

ETRO is a fashion house that has defined Italian style around the world since 1968. From research into textiles and attention to detail, ETRO creates luxury clothing and accessories for men and women, where passion for travel and sartorial tradition are the key concepts of every collection.


Division: Retail

Role: CRM Manager

Report: Regional Director of Retail - Americas

Responsibility Level: Non-Managerial

Travel required: 30%

Organizational Responsibilities: High

People Management: In-directly

Activities Managed: Clientele

Responsibilities for Costs and Results: Yes



SCOPE

The Client Relations Manager will support the execution of the client experience strategy and identify opportunities for driving client development within the US Market. This position will work in partnership with boutique management to support the execution of individualized client experience to ensure seamless and memorable experiences while increasing brand loyalty. This person will aid in the rollout of all CRM initiatives for Online Retail and analyse their impact on the business as well as supporting ETRO through strategic positioning and tactical execution of branded experience & customer journey. This role requires a combination of analytical, creative, and technical skills to create and implement strategies that effectively engage and retain the ETRO client base.


RESPONSIBILITY

General

  • Assist in driving positive outcomes through execution of objectives and monitoring progress & results successfully.
  • Responsible for weekly, monthly, and quarterly CRM reporting’s
  • Provide general departmental support and assist with day-to-day departmental needs
  • Identify areas of opportunities to increase client engagement & brand loyalty
  • Provide Sales Force Assistance
  • Compile well-articulated performance metrics


Clienteling

  • Support Boutique with Clienteling app training and use of the app
  • Provide analysis on boutiques sleeping clients and how to reactivate, while tracking results.
  • Partner with retail management to coordinate strategic clienteling activities to support online and offline business development such as in-store events, collaborations, and co-branded events to increase engagement
  • Demonstrate flexibility and adaptability to support the needs of the business


Applications, systems & tools

  • Oversee the CRM database, ensuring data is up to date
  • Partner with HQ to improve data and reporting tools, while ensuring boutiques are compliant
  • Partner with CRM Manager to ensure accurate, timely, and consistent delivery of campaigns
  • Track and measure the success of content initiatives using analytics programs and provide data-driven recommendations to optimize content efforts.
  • Track retail sales monthly and overall product performance to anticipate and plan future CRM initiatives


Marketing Automation

  • Create analytics to develop and launch suitable digital marketing initiatives in partnership with the CRM Manager
  • Support store-based selling initiatives
  • Assist in implementation of VIC campaigns and programs.
  • Manage seasonal promotional analysis as it relates to customer behavior and KPIs
  • Assign audiences, schedule, and launch email and SMS series to increase and retain VICs
  • Partner closely with teams to create CRM touchpoints to convert transactional clients into loyal purchasers


Customer Service & Communication

  • Liaise with Customers as direct Customer Service Center (CSC) for E-Commerce to optimize communication flow and customer SLAs
  • Perform additional duties and responsibilities as necessary
  • Identify creative opportunities to enhance the experiences of the customer and associates to generate and retain customer loyalty


Organizational interfaces

  • E-Commerce
  • Retail
  • Finance
  • Logistics
  • Customer Service


Education / Experience

  • BA/BS degree or related experience, degree in business management preferred.
  • At least 3 years of experience developed in the field of fashion (preferably luxury)
  • Success in managing a selling workforce and achieving results
  • Proficient in all Microsoft Office Products including MS Word and advanced proficiency in Excel


Specific Skills

  • Strong clienteling experience and analytical skills
  • Creative problem solver, strong attention to detail, motivated, and a self-starter
  • Ability to work in a fast-paced environment
  • Excellent interpersonal skills are essential
  • Strong organization skills, attention to detail and follow through to resolve any outstanding issues
  • Excellent verbal and written skills
  • Able to come up with solutions based on research and critical thinking


This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

We are an equal-opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact HRUSA@Etro.com.

  • CRM Manager

    2 weeks ago

    New York, New York, United States Creative Circle Full time

    Job Title: CRM ManagerWe are seeking a highly skilled CRM Manager to join our team at Creative Circle. As a CRM Manager, you will be responsible for developing and executing consumer-centric activation strategies that drive profitable revenue and create consumer connections.Key Responsibilities:Develop and implement data-driven activation strategies to drive...

  • CRM Manager

    2 weeks ago

    New York, New York, United States Manpower Group Inc. Full time

    Job Title: CRM ManagerWe are seeking a highly skilled CRM Manager to join our innovative team at Manpower Group Inc. in New York, NY. As a CRM Manager, you will be responsible for driving collaboration and influencing a wide team to execute key deliverables.Key Responsibilities:Develop and execute robust activation plans to drive conversion, revenue, and...

  • CRM Manager

    4 days ago

    New York, New York, United States University of Pittsburgh Full time

    Job SummaryEvaluate business requirements and perform advanced data integration and analysis to drive business growth. Develop analytical and reporting tools utilizing integrated data to inform strategic decisions.Key ResponsibilitiesCollaborate with enrollment and marketing specialists to optimize CRM system usage.Develop and maintain reports and dashboards...

  • CRM Manager

    1 month ago

    New York, New York, United States Etro Full time

    About UsETRO is a luxury fashion house that has been defining Italian style around the world since 1968. Our commitment to innovation and excellence has made us a leader in the industry.Job SummaryWe are seeking a highly skilled CRM Manager to join our team in the US Market. The successful candidate will be responsible for executing the client experience...

  • CRM Technology Manager

    1 week ago

    new york city, United States The Phoenix Group Full time

    ResponsibilitiesLeverage marketing and business development technologies to provide a comprehensive understanding of clients, empowering teams to anticipate needs, enhance cross-office collaboration, and support strategic growth initiatives.Develop and document the firm's CRM strategy, technical requirements, and processes to align with business goals,...

  • Senior CRM Manager

    2 weeks ago

    New York, New York, United States SourcePro Search, LLC Full time

    Senior CRM ManagerWe are seeking a seasoned Senior CRM Manager to lead our CRM initiatives and drive business growth. The ideal candidate will have a strong background in managing CRM systems, with a focus on data integrity and quality.Key Responsibilities:Maintain and enhance our CRM system, ensuring accurate and accessible contact data for marketing and...

  • CRM Manager

    3 months ago

    New York, United States Etro Full time

    ABOUT US:ETRO is a fashion house that has defined Italian style around the world since 1968. From research into textiles and attention to detail, ETRO creates luxury clothing and accessories for men and women, where passion for travel and sartorial tradition are the key concepts of every collection.Division: RetailRole: CRM ManagerReport: Regional Director...

  • CRM Manager

    3 months ago

    New York, United States Etro Full time

    ABOUT US:ETRO is a fashion house that has defined Italian style around the world since 1968. From research into textiles and attention to detail, ETRO creates luxury clothing and accessories for men and women, where passion for travel and sartorial tradition are the key concepts of every collection.Division: RetailRole: CRM ManagerReport: Regional Director...

  • Senior CRM Manager

    4 days ago

    New York, New York, United States SourcePro Search, LLC Full time

    We are seeking a seasoned Senior CRM Manager to lead our CRM system and champion data integrity and quality. The ideal candidate will have at least 10+ years of experience in managing and enhancing office applications, with a focus on maintaining data integrity and quality in CRM software environments. Proficiency in Salesforce is a must, along with hands-on...

  • Senior CRM Manager

    1 week ago

    New York, New York, United States SourcePro Search, LLC Full time

    Senior CRM ManagerWe are seeking a seasoned Senior CRM Manager to lead our CRM strategy and implementation. The ideal candidate will have a strong background in managing CRM systems, with a focus on data integrity and quality.Key Responsibilities:Maintain and enhance our CRM system, ensuring accurate and accessible contact data for marketing and...

  • CRM Technology Manager

    5 days ago

    New York, New York, United States The Phoenix Group Full time

    Job DescriptionJob Title: CRM Technology ManagerCompany: The Phoenix GroupJob Type: Full-timeLocation: RemoteAbout Us: The Phoenix Group is a leading professional services firm that provides innovative solutions to its clients. We are seeking a highly skilled CRM Technology Manager to join our team.Job Summary:We are looking for a CRM Technology Manager to...

  • CRM Manager, Americas

    1 week ago

    New York, New York, United States Aesop Full time

    About the RoleAesop is seeking a highly skilled CRM Manager to join our Americas team. As a key partner to multiple teams, you will drive digital acceleration and build an elevated CRM strategy that aligns with our 5-year plan.Key responsibilities include establishing processes, KPIs, and educating the organization on omnichannel and clienteling efforts. You...

  • CRM Marketing Manager

    2 weeks ago

    New York, New York, United States Global Channel Management Full time

    About the JobThe CRM Marketing Manager will be responsible for developing and implementing a customer-centric, loyalty-based approach and CRM initiatives focused on run-the-business. This role will devise and implement strategies to deliver program goals, ensuring that agreed Marketing Communications activity is managed to time and budget. The successful...

  • CRM Technology Manager

    1 month ago

    New York, United States The Phoenix Group Full time

    ResponsibilitiesLeverage marketing and business development technologies to provide a comprehensive understanding of clients, empowering teams to anticipate needs, enhance cross-office collaboration, and support strategic growth initiatives.Develop and document the firm's CRM strategy, technical requirements, and processes to align with business goals,...

  • CRM Marketing Manager

    4 weeks ago

    New York, New York, United States Global Channel Management Full time

    About the JobThe CRM Marketing Manager will be responsible for developing and implementing a customer-centric, loyalty-based approach and CRM initiatives focused on run-the-business. This role will devise and implement strategies to deliver program goals, ensuring that agreed Marketing Communications activity is managed to time and budget.Key...

  • CRM Senior Manager

    1 week ago

    NEW YORK, United States ESPN Full time

    ESPN needs a talented and experienced marketing professional with proven strategic experience to lead the data and technical strategy, and activation to support marketing, for our in-house CRM team with a mission for fan and subscriber centric lifecycle marketing. This position implements and leads industry data-driven CRM strategies and tactics across...

  • CRM Senior Manager

    1 week ago

    NEW YORK, United States ESPN Full time

    ESPN needs a talented and experienced marketing professional with proven strategic experience to lead the data and technical strategy, and activation to support marketing, for our in-house CRM team with a mission for fan and subscriber centric lifecycle marketing. This position implements and leads industry data-driven CRM strategies and tactics across...

  • CRM Senior Manager

    6 days ago

    New York, United States ESPN Full time

    ESPN needs a talented and experienced marketing professional with proven strategic experience to lead the data and technical strategy, and activation to support marketing, for our in-house CRM team with a mission for fan and subscriber centric lifecycle marketing. This position implements and leads industry data-driven CRM strategies and tactics across...

  • CRM Marketing Manager

    1 week ago

    New York, New York, United States IRA Financial Full time

    Job DescriptionThe CRM Marketing Manager is responsible for the management, configuration, and maintenance of our Salesforce platform and the marketing campaigns that originate there. This position ensures the optimal performance of Salesforce, provides support to end-users, and collaborates with stakeholders to implement, measure, and refine solutions that...

  • Cybersecurity Customer Success Manager

    1 week ago

    New York, New York, United States CRM Force Full time

    About the Role:The Customer Success Manager will be joining a highly profitable, debt-free, and fast-growing unique Cybersecurity organization that provides one-of-a-kind solutions in the Cyber Threat Intelligence, Cybersecurity, and Anti-Fraud solutions.In this role, you will start off as an Individual Contributor, taking ownership of the post-sales...