![Etro](https://media.trabajo.org/img/noimg.jpg)
CRM Manager
1 month ago
ABOUT US:
ETRO is a fashion house that has defined Italian style around the world since 1968. From research into textiles and attention to detail, ETRO creates luxury clothing and accessories for men and women, where passion for travel and sartorial tradition are the key concepts of every collection.
Division: Retail
Role: CRM Manager
Report: Regional Director of Retail - Americas
Responsibility Level: Non-Managerial
Travel required: 30%
Organizational Responsibilities: High
People Management: In-directly
Activities Managed: Clientele
Responsibilities for Costs and Results: Yes
SCOPE
The Client Relations Manager will support the execution of the client experience strategy and identify opportunities for driving client development within the US Market. This position will work in partnership with boutique management to support the execution of individualized client experience to ensure seamless and memorable experiences while increasing brand loyalty. This person will aid in the rollout of all CRM initiatives for Online Retail and analyse their impact on the business as well as supporting ETRO through strategic positioning and tactical execution of branded experience & customer journey. This role requires a combination of analytical, creative, and technical skills to create and implement strategies that effectively engage and retain the ETRO client base.
RESPONSIBILITY
General
- Assist in driving positive outcomes through execution of objectives and monitoring progress & results successfully.
- Responsible for weekly, monthly, and quarterly CRM reporting’s
- Provide general departmental support and assist with day-to-day departmental needs
- Identify areas of opportunities to increase client engagement & brand loyalty
- Provide Sales Force Assistance
- Compile well-articulated performance metrics
Clienteling
- Support Boutique with Clienteling app training and use of the app
- Provide analysis on boutiques sleeping clients and how to reactivate, while tracking results.
- Partner with retail management to coordinate strategic clienteling activities to support online and offline business development such as in-store events, collaborations, and co-branded events to increase engagement
- Demonstrate flexibility and adaptability to support the needs of the business
Applications, systems & tools
- Oversee the CRM database, ensuring data is up to date
- Partner with HQ to improve data and reporting tools, while ensuring boutiques are compliant
- Partner with CRM Manager to ensure accurate, timely, and consistent delivery of campaigns
- Track and measure the success of content initiatives using analytics programs and provide data-driven recommendations to optimize content efforts.
- Track retail sales monthly and overall product performance to anticipate and plan future CRM initiatives
Marketing Automation
- Create analytics to develop and launch suitable digital marketing initiatives in partnership with the CRM Manager
- Support store-based selling initiatives
- Assist in implementation of VIC campaigns and programs.
- Manage seasonal promotional analysis as it relates to customer behavior and KPIs
- Assign audiences, schedule, and launch email and SMS series to increase and retain VICs
- Partner closely with teams to create CRM touchpoints to convert transactional clients into loyal purchasers
Customer Service & Communication
- Liaise with Customers as direct Customer Service Center (CSC) for E-Commerce to optimize communication flow and customer SLAs
- Perform additional duties and responsibilities as necessary
- Identify creative opportunities to enhance the experiences of the customer and associates to generate and retain customer loyalty
Organizational interfaces
- E-Commerce
- Retail
- Finance
- Logistics
- Customer Service
Education / Experience
- BA/BS degree or related experience, degree in business management preferred.
- At least 3 years of experience developed in the field of fashion (preferably luxury)
- Success in managing a selling workforce and achieving results
- Proficient in all Microsoft Office Products including MS Word and advanced proficiency in Excel
Specific Skills
- Strong clienteling experience and analytical skills
- Creative problem solver, strong attention to detail, motivated, and a self-starter
- Ability to work in a fast-paced environment
- Excellent interpersonal skills are essential
- Strong organization skills, attention to detail and follow through to resolve any outstanding issues
- Excellent verbal and written skills
- Able to come up with solutions based on research and critical thinking
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.
We are an equal-opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact HRUSA@Etro.com.
-
CRM Manager
4 weeks ago
New York, United States Etro Full timeABOUT US:ETRO is a fashion house that has defined Italian style around the world since 1968. From research into textiles and attention to detail, ETRO creates luxury clothing and accessories for men and women, where passion for travel and sartorial tradition are the key concepts of every collection.Division: RetailRole: CRM ManagerReport: Regional Director...
-
CRM Manager
4 days ago
new york city, United States Etro Full timeABOUT US:ETRO is a fashion house that has defined Italian style around the world since 1968. From research into textiles and attention to detail, ETRO creates luxury clothing and accessories for men and women, where passion for travel and sartorial tradition are the key concepts of every collection.Division: RetailRole: CRM ManagerReport: Regional Director...
-
Email Marketing
2 weeks ago
New York, United States Healthyline Full time $70,000Job DescriptionJob DescriptionJob Description:HealthyLine is looking for an Email Marketing & CRM Manager with a specialization in health & wellness marketing to join our dynamic team. This role is crucial for leveraging sophisticated email marketing strategies and CRM management to drive customer acquisition, conversion, and retention. The ideal candidate...
-
Email Marketing
3 months ago
New York, United States Healthyline Full timeJob DescriptionJob DescriptionJob Description:HealthyLine is looking for an Email Marketing & CRM Manager with a specialization in health & wellness marketing to join our dynamic team. This role is crucial for leveraging sophisticated email marketing strategies and CRM management to drive customer acquisition, conversion, and retention. The ideal candidate...
-
Senior CRM Program Manager
1 week ago
New York, New York, United States Disability Solutions Full timeAbout Us: Disability Solutions is dedicated to empowering individuals with disabilities by fostering inclusive environments and promoting equal opportunities. Our organization collaborates with various stakeholders to address critical societal issues through impactful campaigns and initiatives. We are committed to driving change and making a difference in...
-
Senior CRM Program Manager
1 week ago
New York, New York, United States Disability Solutions Full timeAbout Us: Disability Solutions is dedicated to empowering individuals with disabilities through innovative solutions and advocacy. Our organization collaborates with various stakeholders to address critical issues and create impactful programs that foster inclusivity and accessibility. We focus on raising awareness and driving change through strategic...
-
Senior CRM Program Manager
1 week ago
New York, New York, United States Disability Solutions Full timeAbout Us: Disability Solutions is dedicated to empowering individuals with disabilities by providing innovative solutions and resources. Our mission is to create impactful programs that foster inclusivity and drive change within communities. We collaborate with various stakeholders to address critical social issues and enhance the lives of those we serve....
-
Ecommerce & CRM Associate Manager
4 weeks ago
New York, United States BIOLOGIQUE RECHERCHE Full timeJob DescriptionJob DescriptionAbout the Brand: Biologique Recherche is a principled, artisanal, craft-based skincare line that is meticulously designed for professional services and expert recommendations, discovered within the most prestigious Spas and Salons, globally. Biologique Recherche has a reputation for astounding, efficacious, customized beauty...
-
CRM Operations Specialist
1 week ago
New York, New York, United States Happier People Management Full timeJob OverviewAs a pivotal member of Happier People Management, the CRM Operations Specialist will play a crucial role in enhancing member acquisition, engagement, and retention across our community and membership initiatives. This position requires a keen focus on data integrity and integration, necessitating close collaboration with various departments to...
-
Facilities Maintenance Lead
1 week ago
New York, United States CRM Residential Full timeJob OverviewCRM Residential has established itself as a reliable leader in the property management sector for over 46 years, focusing on affordable housing solutions. Our journey is a reflection of the commitment and expertise of our dedicated team members. We uphold our core values and integrate them into our daily operations.Joining CRM Residential means...
-
Intern CRM
1 month ago
New York, United States Giorgio Armani Full timeGiorgio Armani Internship Network Program Fall 2024The Armani Group is one of the leading fashion and luxury goods groups in the world today with 10,500 direct employees, 12 production plants and more than 2,704 boutiques in 60 countries around the world. It designs, manufactures, distributes and retails fashion and lifestyle products including apparel,...
-
Manager, Global CRM
3 months ago
New York, United States Michael Kors Full timeWho You Are:We are seeking a highly motivated and experienced marketer to join our Consumer Marketing team.This role sits within the Global CRM team which oversees database growth, customer retention, the KorsVIP loyalty program and the instore clienteling app. As Manager, Global CRM & Loyalty, you will be responsible for developing and implementing...
-
Manager, Global CRM
3 months ago
New York, United States Michael Kors Full timeWho You Are:We are seeking a highly motivated and experienced marketer to join our Consumer Marketing team.This role sits within the Global CRM team which oversees database growth, customer retention, the KorsVIP loyalty program and the instore clienteling app. As Manager, Global CRM & Loyalty, you will be responsible for developing and implementing...
-
Sr. Manager, CRM Marketing
3 months ago
New York, United States Brooks Brothers Full timeFounded in 1818, Brooks Brothers is America’s oldest clothier. For more than 200 years, the brand has defined the standard of dress in America and has evolved into a global lifestyle brand offering complete apparel and accessories collections for men, women and children. Brooks Brothers products are world renowned for innovation, quality, timeless style...
-
Maintenance Supervisor
2 months ago
New York, United States CRM Residential Full timeJob DescriptionJob DescriptionCRM Residential has been a trusted name in the property management industry for over 46 years specializing in affordable housing. Our success story is a testament to the dedicated and talented individuals who have chosen to build their careers with us. We take great pride in our values, and we live and breathe them every...
-
CRM Growth Marketer
2 months ago
New York, United States Gradient Full timeAt Gradient, we are not looking for perfection, unicorns, or other words that don’t describe real people. And if this is THE sign for you to apply, do it here! Gradient is fast becoming a top-tier “Talent Destination” for talents looking to boost their careers for the long term. We are building the best B2B demand marketing agency in the world, and you...
-
CRM Intern
1 month ago
New York, United States Giorgio Armani Full timeGiorgio Armani Internship Network Program Fall 2024The Armani Group is one of the leading fashion and luxury goods groups in the world today with 10,500 direct employees, 12 production plants and more than 2,704 boutiques in 60 countries around the world. It designs, manufactures, distributes and retails fashion and lifestyle products including apparel,...
-
CRM Intern
1 month ago
New York, United States Giorgio Armani Full timeGiorgio Armani Internship Network Program Fall 2024The Armani Group is one of the leading fashion and luxury goods groups in the world today with 10,500 direct employees, 12 production plants and more than 2,704 boutiques in 60 countries around the world. It designs, manufactures, distributes and retails fashion and lifestyle products including apparel,...
-
CRM Marketing Specialist
4 weeks ago
New York, United States Allara Full timeJob DescriptionJob DescriptionAbout Allara:Your health is not one thing; it's everything, and when it comes to hormonal health no two people are exactly the same. We built Allara to provide effective solutions and consistent 1:1 medical support for the countless women who felt unheard, rushed, or overlooked in traditional care models. Allara is not just...
-
CRM Marketing Specialist
2 weeks ago
New York, United States Allara Full timeJob DescriptionJob DescriptionAbout Allara:Your health is not one thing; it's everything, and when it comes to hormonal health no two people are exactly the same. We built Allara to provide effective solutions and consistent 1:1 medical support for the countless women who felt unheard, rushed, or overlooked in traditional care models. Allara is not just...