Senior CRM Manager

1 day ago


New York, New York, United States SourcePro Search, LLC Full time
Senior CRM Manager

We are seeking a seasoned Senior CRM Manager to lead our CRM initiatives and drive business growth. The ideal candidate will have a strong background in managing CRM systems, with a focus on data integrity and quality.

Key Responsibilities:
  • Maintain and enhance our CRM system, ensuring accurate and accessible contact data for marketing and communication initiatives.
  • Design and implement new reporting capabilities in CRM, using business development requirements and reporting needs.
  • Administer the use of and provide support for CRM and mass mailing applications.
  • Maintain back-end processes and settings to ensure optimal technical configuration of CRM systems.
  • Lead and train vendor teams in multiple CRM-related actions and provide CRM-related training for business development and other users.
  • Collaborate with IT to evaluate CRM and related software applications to identify and implement solutions and upgrades or enhancements.
  • Oversee mass-marketing emails and other digital initiatives in support of our digital marketing strategy.
Requirements:
  • Bachelor's degree.
  • At least 10 years of experience working with and supporting office applications and data integrity/quality issues.
  • At least 10 years of experience within a CRM software environment (LexisNexis, InterAction strongly preferred).
  • Expert proficiency in CRM Systems (Interaction, Salesforce and accompanying integrations) and related applications.
  • Excellent verbal and communication skills, including attention to detail and proofreading.
  • Highly organized with the ability to prioritize multiple projects at any given time.


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