Freight Claim Operator

2 weeks ago


plano, United States Crystal Equation Corporation Full time

Claim Operator


Responsibilities:

  • Review new submissions to ensure all required documentation and claim details are included
  • File and manage shortage claims based on shortage investigation report, theft notification, and/or warehouse incident report
  • Investigate and process damage claim submissions based on return authorizations and QA reports
  • Communicate with the logistics service provider to ensure a timely and accurate resolution
  • Thoroughly review all claim declinations and communicate the final resolution to customers, if valid
  • Dispute invalid claim resolutions to overturn declination and negotiate claim settlements
  • Analyze data to determine claim validity; evaluate independent reports, including video, written incident reports, valuation estimates, etc
  • Compile comprehensive claim analyses for monthly reporting to clients
  • Work within company guidelines to analyze contractual agreements of the customer, shipper, consignee or carrier and then assess the physical damage reports and the cargo claims findings
  • Notify involved parties of claim filings and/or rejected claims and clearly communicate with the claimant the best course of action to mitigate loss
  • Escalate high-value declinations with management to discuss possible recourse


Qualification & Skills:

  • Required proficiency in Microsoft Excel, including but not limited to, basic reporting functions and formatting, VLOOKUP, and pivot tables
  • 1+ years of freight claims processing experience preferred
  • Excellent verbal and written communication skills
  • Strong critical thinking and creative problem solving skills
  • Flexibility to work in a fast-paced, team-oriented environment
  • Superior attention to detail, organization, cross-group collaboration, and project management skills


For more information regarding our Privacy Policy, please visit crystalequation.com/privacy.


THE PROMISES WE MAKE:

At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.


Pay range is $18-$22/hr with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.



  • Plano, United States Crystal Equation Corporation Full time

    Claim OperatorResponsibilities:Review new submissions to ensure all required documentation and claim details are includedFile and manage shortage claims based on shortage investigation report, theft notification, and/or warehouse incident reportInvestigate and process damage claim submissions based on return authorizations and QA reportsCommunicate with the...


  • Plano, Texas, United States Crystal Equation Corporation Full time

    Job SummaryWe are seeking a highly skilled Freight Claims Specialist to join our team at Crystal Equation Corporation. As a key member of our logistics team, you will be responsible for processing and resolving freight claims in a timely and accurate manner.Key ResponsibilitiesClaim Processing: Review and process new submissions to ensure all required...

  • Claim Operator

    2 weeks ago


    Plano, United States CEF Solutions Inc Full time

    CEF Solutions Inc. is a Consulting Services, and Business Process Outsourcing (BPO) company specialized in providing BPO Operations, Operations Management, Process Engineering and Innovation, and Cost Optimization solutions to clients in the Customer Service industry. We service some of the largest multinational companies in the world and are expanding...

  • Claim Operator

    1 week ago


    Plano, United States CEF Solutions Inc Full time

    CEF Solutions Inc. is a Consulting Services, and Business Process Outsourcing (BPO) company specialized in providing BPO Operations, Operations Management, Process Engineering and Innovation, and Cost Optimization solutions to clients in the Customer Service industry. We service some of the largest multinational companies in the world and are expanding...

  • Claim Operator

    2 weeks ago


    Plano, United States 22nd Century Technologies Full time

    Duration: 1+ year Shift Timings: 1ST shift (8:30AM to 5:30PM)Job Description: Review new submissions to ensure all required documentation and claim details are included File and manage shortage claims based on shortage investigation report, theft notification, and/or warehouse incident report Investigate and process damage claim submissions based on return...


  • Plano, Texas, United States Crystal Equation Corporation Full time

    Position Overview: This role demands expertise in the logistics sector to assess and manage logistics-related claims.Key Responsibilities:Draft, evaluate, and negotiate a comprehensive array of legal documents associated with various claims and logistics service agreements, including contracts for warehouse management and transportation across multiple...


  • Plano, Texas, United States Woongjin, INC. Full time

    Company Overview For additional career opportunities, please visit our website: Our Vision WOONGJIN, Inc. is a dynamic organization dedicated to delivering a variety of exceptional and tailored services to our clientele. Our ethical framework is rooted in the principle of serving others without the expectation of compensation. We are driven by a commitment...


  • Plano, Texas, United States Allegiance Staffing Full time

    Job OverviewThe Logistics Billing Staff plays a crucial role in maintaining the efficiency of our supply chain operations while adhering to safety protocols. This position involves overseeing various aspects of the logistics process, from coordinating deliveries to managing essential shipping documentation. A successful candidate will demonstrate strong...


  • Plano, Texas, United States Allegiance Staffing Full time

    Job OverviewThe Logistics Billing Staff plays a crucial role in ensuring the seamless operation of our warehouse while adhering to safety protocols. This position involves supporting various supply chain activities, from managing delivery schedules to overseeing shipping documentation. Success in this role requires strong organizational skills and a solid...


  • Plano, Texas, United States Allegiance Staffing Full time

    Job OverviewThe Logistics Billing Staff plays a crucial role in maintaining the efficiency of our supply chain operations while adhering to safety protocols. This position involves overseeing various aspects of the logistics process, from managing delivery schedules to ensuring accurate shipping documentation. Success in this role requires strong...

  • Carrier Sales

    3 weeks ago


    Plano, United States Fresh Freight Full time

    Company Description Fresh Freight is a specialized provider of food transportation solutions across the United States, breaking through the challenges of transporting highly perishable freight. Our deliberate focus on food allows us to deliver assurance and peace-of-mind to customers facing increasingly complex supply chains. Our hands-on service drives...


  • Plano, Texas, United States Leader Freight Systems Full time

    Leader Freight Systems is seeking experienced and dedicated Company Drivers with a valid Class A Commercial Driver's License (CDL) to join our growing team. We operate across 48 states, providing reliable transportation solutions for various industries. As a Company Driver, you will be responsible for safely and efficiently transporting freight using dry...


  • Plano, Texas, United States CornerStone Staffing Full time

    Join Our Team as a Claims Assistant Are you an administrative professional eager to advance your career within a dynamic organization? CornerStone Staffing is seeking a dedicated Claims Assistant to support our operations in the insurance sector. Position Overview: Job Title: Claims Assistant Location: Plano, TX Compensation: $19 per hour Work Schedule:...

  • Legal Counsel

    3 months ago


    Plano, United States Sigmaways Inc Full time

    As Logistics Counsel, you identify significant legal issues and provide accurate, relevant, and timely legal support to various business stakeholders of the company’s Smart Logistics (SL) business.Responsibilities:Draft, review, and negotiate the full range of legal documents relating to various claims and logistics services-related agreements, including...

  • Legal Counsel

    3 months ago


    Plano, United States Sigmaways Inc Full time

    As Logistics Counsel, you identify significant legal issues and provide accurate, relevant, and timely legal support to various business stakeholders of the company’s Smart Logistics (SL) business.Responsibilities:Draft, review, and negotiate the full range of legal documents relating to various claims and logistics services-related agreements, including...


  • Plano, Texas, United States Guardian Life Insurance Company Full time

    About This RoleAs a seasoned professional in the insurance industry, you will have the opportunity to lead and drive the Group Claims value stream on the Absence Comprehensive Experience project. This role requires a strong leader who can develop and manage a team, drive cross-functional collaborations, and deliver solutions to both internal and external...


  • Plano, Texas, United States CornerStone Staffing Full time

    Join a Dynamic Team in the Insurance Sector Are you an administrative professional eager to advance your career? CornerStone Staffing is seeking a Claims Assistant to support our operations in the insurance industry. Position Overview: Location: Plano, TX Compensation: $19 per hour Work Schedule: Monday to Friday, 8 AM to 5 PM (30-minute lunch break) Key...


  • Plano, Texas, United States Tokio Marine America Full time

    About Tokio Marine:With over a century of experience in the U.S. market, Tokio Marine is a licensed provider in all states, Puerto Rico, and the District of Columbia, offering a comprehensive range of Commercial Property and Casualty Insurance. Our dedicated team of account executives, underwriters, and loss prevention engineers deliver unique insurance and...


  • Plano, Texas, United States Tokio Marine America Full time

    About Tokio Marine:With over a century of experience in the U.S. market, Tokio Marine is a licensed provider across all states, Puerto Rico, and the District of Columbia, offering comprehensive coverage in all major lines of Commercial Property and Casualty Insurance. Our dedicated team of account executives, underwriters, and loss prevention engineers...


  • Plano, United States Tokio Marine America Full time

    About Tokio Marine:Tokio Marine has been conducting business in the U.S. market for over a century and we are licensed in all states, Puerto Rico and the District of Columbia, and write all major lines of Commercial Property and Casualty Insurance. We provide unique insurance and risk management tools from our experienced staff of account executives,...