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Commercial Auto Claims Analyst II

2 months ago


Plano, Texas, United States Tokio Marine America Full time

About Tokio Marine:

With over a century of experience in the U.S. market, Tokio Marine is a licensed provider across all states, Puerto Rico, and the District of Columbia, offering comprehensive coverage in all major lines of Commercial Property and Casualty Insurance. Our dedicated team of account executives, underwriters, and loss prevention engineers deliver exceptional insurance and risk management solutions, alongside prompt and fair claim settlements handled by our skilled claims professionals. We collaborate with prominent brokers and leading independent insurance agents to serve the most prestigious organizations globally.

Our commitment lies in delivering value to our clients through ANSHIN (safety, security, and peace of mind). We are driven by creativity and passion as we pursue our long-term objectives.

Founded in 1879, Tokio Marine Holdings is Japan's oldest and one of the largest property and casualty insurers, operating in 47 countries with annual revenues nearing $50 billion and an A.M. Best rating of A++, placing us among the top 20 insurance providers worldwide.

Position Overview:

The Claims Specialist II is responsible for the comprehensive evaluation and investigation of multi-line/multi-state commercial automobile claims to ascertain liability, identify coverage issues, and negotiate settlements. This role involves managing a portfolio of commercial automobile claims, including Collision, Other Than Collision, Uninsured Motorist Property Damage, Med-Pay, Bodily Injury, and Uninsured/Underinsured Motorist claims. Effective communication with customers, claimants, and legal representatives is essential, requiring professionalism and timeliness. Adherence to state-specific Department of Insurance regulations and company privacy policies is mandatory.

Key Responsibilities:

  • Exhibit strong telephone customer service skills and demonstrate empathy towards customers and claimants.
  • Organize and prioritize tasks to meet productivity targets for pending claims.
  • Work independently as well as collaboratively within a team environment.
  • Document all verbal and written communications in the claims management system.
  • Establish and maintain appropriate loss reserves.
  • Conduct in-house investigations, including ordering police reports and assigning field tasks to approved appraisers or independent adjusters.
  • Participate in necessary meetings or appearances related to assigned claims as directed by the Supervisor.
  • Assess first and third-party injury claims and negotiate settlements within assigned authority limits.
  • Prepare Serious Loss Reports (SLR) for claims with loss exposure of $300K or greater.
  • Provide detailed instructions to approved business partners, emphasizing expense control on all claims managed.
  • Prepare file transfer requests to Litigation Specialists when the insured is served with legal documents.
  • Ensure compliance with DOI regulations relevant to the jurisdiction involved.
  • Keep the Supervisor informed of significant developments in claims.
  • Respond promptly to inquiries from brokers, agents, insured parties, claimants, attorneys, external partners, or internal staff.
  • Pursue subrogation opportunities when applicable.
  • Efficiently process all total loss vehicles with the company salvage buyer.
  • Attend all company-sponsored training sessions as scheduled.
  • Adhere to internal controls necessary for conducting job functions effectively.

Qualifications:

  • Preferred college degree.
  • A minimum of three (3) years of experience in claims handling, specifically in automobile claims.
  • Experience in handling rental car claims is preferred.
  • Proficient in computer skills, including word processing and spreadsheet software.
  • Familiarity with commercial auto policies and coverage is preferred.
  • Understanding of tort law across various jurisdictions and motor vehicle law is preferred.
  • Ability to negotiate claim settlements efficiently and reasonably.
  • Strong oral and written communication skills.
  • Ability to work independently under general supervision, with work reviewed for overall adequacy and accuracy.
  • Capable of making decisions related to a variety of situations within management limits.
  • Ability to develop solutions to a range of problems, typically of moderate scope and complexity.
  • Experience in subrogation and arbitration is beneficial.

Compensation and Benefits:

The salary range for this position is between $50,000 and $65,000, with the final offer based on factors such as experience and geographic location. Tokio Marine offers a competitive benefits package, including a generous 401K match. Our commitment to outstanding results and growth enables us to focus on continued expansion, new product development, employee growth, and internal career opportunities.

Equal Employment Opportunity Statement:

Tokio Marine Management is an Equal Opportunity Employer. We are dedicated to attracting, developing, motivating, and retaining the most qualified employees, regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, or sexual orientation.