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Transformation Leader, Group Claims

2 months ago


Plano, Texas, United States Guardian Life Insurance Company Full time
About This Role

As a seasoned professional in the insurance industry, you will have the opportunity to lead and drive the Group Claims value stream on the Absence Comprehensive Experience project. This role requires a strong leader who can develop and manage a team, drive cross-functional collaborations, and deliver solutions to both internal and external customers.

Key Responsibilities
  • Lead and Develop the Team: You will be responsible for leading and developing a team of professionals who will work on the Group Claims value stream on the Absence Comprehensive Experience project.
  • Align Value Stream with Business Priorities: You will ensure that the value stream is aligned with business priorities and initiatives.
  • Lead Cross-Functional Activities: You will lead cross-functional activities with other teams and value streams on the Absence Comprehensive Experience project and other transformation initiatives as they relate to Group Claims.
  • Partner with IT Resources: You will partner with IT resources and architects to provide input on system requirements and architecture artifacts that align business needs with execution.
  • Provide Organizational Change Leadership: You will provide organizational change leadership and assist in championing and leading continuous improvement initiatives across the Group Claims organization.
  • Work with Senior Leadership: You will work directly with the Head of Group Claims Strategy, Head of Group Claims Enablement, and Head of Group Claims Transformation & Reengineering to define and support the strategic roadmap and key initiatives within Claims.
Requirements
  • Education: Bachelor's degree or equivalent work experience.
  • Experience: 8+ years of work experience in Group Insurance (Group Claims preferred).
  • Program Management: 3+ years of work experience with large, complex programs.
  • Certifications: Scaled Agile Certification (SAFe, POPM, CSPO) preferred.
  • Methodologies: Demonstrated knowledge of software delivery methodologies (Agile, Kanban, etc.).
  • Platform Experience: Experience with the FINEOS AdminSuite platform preferred.
  • Skills: Analytical, decision-making, and problem-solving skills. Creativity and thought leadership, comfortable with developing newly enhanced programs and structure, versus maintaining status quo.
  • Leadership Qualities: Strong communication skills with the ability to form effective relationships, influence others, and work effectively in a matrixed organization.
  • Leadership Experience: Proven and effective leadership qualities and skills, with the ability to express and defend ideas and concepts.
  • Adaptability: Ability to thrive, operate, and influence in an environment of change.
  • Relationship Management: Excellent and resourceful relationship manager with the ability to influence and negotiate to desired business outcomes.
  • Team Management: Proven leadership skills and management experience with an ability to recruit, develop, inspire, and retain a strong organization, and effectively deal with various personalities.
About Guardian Life Insurance Company

Guardian Life Insurance Company is a leading provider of life insurance and financial services. We are committed to providing our customers with innovative solutions and exceptional service.