Commercial Auto Claims Adjuster II
1 week ago
About Tokio Marine:
With over a century of experience in the U.S. market, Tokio Marine is a licensed provider in all states, Puerto Rico, and the District of Columbia, offering a comprehensive range of Commercial Property and Casualty Insurance. Our dedicated team of account executives, underwriters, and loss prevention engineers deliver unique insurance and risk management solutions, complemented by a skilled claims team that ensures fair and prompt settlement of claims. We collaborate with major brokers and leading independent insurance agents across the United States to support the world's most prominent and esteemed organizations.
Our commitment is to create value for our clients by providing ANSHIN (safety, security, and peace of mind). We aim to be innovative and passionate as we pursue our long-term objectives.
Founded in 1879, Tokio Marine Holdings is Japan's oldest and one of the largest property and casualty insurers, operating in 47 countries with annual revenues of approximately $50 billion and an A.M. Best rating of A++, ranking among the top 20 insurance providers globally.
Position Overview:
The Claims Specialist II is tasked with meticulously screening and investigating multi-line/multi-state commercial automobile claims to ascertain liability, identify coverage issues, and negotiate settlements. This role involves managing a portfolio of commercial automobile claims, including Collision, Other Than Collision, Uninsured Motorist Property Damage, Med-Pay, Bodily Injury, and Uninsured/Underinsured Motorist claims. Effective oral and written communication with clients, claimants, and legal representatives is essential, requiring professionalism and timeliness. Adherence to state-specific Department of Insurance regulations and the company's privacy and data security policies is mandatory.
Key Responsibilities:
- Exhibit strong telephone customer service skills and demonstrate empathy towards clients and claimants.
- Organize and prioritize tasks to meet productivity targets for pending claims.
- Work autonomously as well as collaboratively within a team environment.
- Document all verbal and written communications in the claims management system.
- Establish and maintain appropriate loss reserves.
- Conduct internal investigations, request police reports, manage ISO filings, and assign field tasks to approved appraisers or independent adjusters.
- Participate in necessary meetings or court appearances related to assigned claims as directed by the Supervisor.
- Assess first and third-party injury claims and negotiate settlements within designated authority limits.
- Prepare Serious Loss Reports (SLR) for claims with loss exposure of $300K or more.
- Provide detailed guidance to company-approved partners, emphasizing cost control on all managed claims.
- Prepare file transfer requests to Litigation Specialists when the insured is served with legal documents.
- Ensure compliance with DOI regulations for the relevant jurisdiction.
- Keep the Supervisor informed of significant developments in claims.
- Respond promptly to inquiries from brokers, agents, insured parties, claimants, attorneys, external partners, or internal staff.
- Pursue subrogation opportunities when applicable.
- Process total loss vehicles efficiently with the company salvage buyer.
- Attend all company-sponsored training sessions as scheduled.
- Adhere to internal controls necessary for job functions and administrative activities.
Qualifications:
- Preferred college degree.
- A minimum of three (3) years of experience in claims handling, specifically in automobile claims.
- Experience in managing rental car claims is preferred.
- Proficient in computer skills, including word processing and spreadsheet software.
- Familiarity with commercial auto policies and coverage is preferred.
- Understanding of tort law across various jurisdictions and motor vehicle law is preferred.
- Ability to negotiate claim settlements in a timely and reasonable manner.
- Strong oral and written communication abilities.
- Ability to work independently under general supervision, with work reviewed for overall adequacy and accuracy.
- Capable of making decisions related to a wide variety of situations within management limits.
- Ability to develop solutions to a range of problems, typically of moderate scope and complexity.
- Experience in subrogation and arbitration is beneficial.
Compensation and Benefits:
The salary range for this position is $50k - $65k, with the final offer based on factors such as applicant experience and geographic location. Tokio Marine America provides a competitive benefits package along with bonus eligibility in addition to the base salary.
Equal Employment Opportunity:
Tokio Marine Management is an Equal Opportunity Employer. To remain competitive, we are dedicated to attracting, developing, motivating, and retaining the most qualified employees, regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, or sexual orientation.
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