Client Services Coordinator

2 weeks ago

Columbus, United States People Driven Technology, Inc Full time
Job DescriptionJob Description

JOB TITLE: Client Services Coordinator


People Driven Technology, Inc is a technology value-added reseller. We are a family-owned, local firm that focuses on simple, scalable business and technical outcomes for our clients. We leverage our decades of the combined business, technology, and engineering experience to deliver these outcomes, in a methodical manner. We are not out to build and measure our business based on revenue but rather on the collective successes of our customers. We believe that mutual integrity, passion, and teamwork are the cornerstone values that define the relationships with our customers and strategic partners. When we engage, we are all-in so to better those we serve.


The Client Services Coordinator is responsible for partnering with internal teams, vendors, and clients on the implementation, management, and completion of PDT’s “as a service” offerings. This is a highly administrative role that will focus on IT projects related to the cloud, connectivity, collaboration, and data center.

What You Would Do

• Utilize an understanding of channel partnerships, terminology, services, and delivery in the VAR space to deliver exceptional client service

• Process incoming orders for IT products and services, ensuring accuracy and completeness of information.

• Coordinate with vendors, suppliers, and internal teams to fulfill orders and manage inventory levels effectively.

• Track the progress of technology projects from initiation to completion, monitoring timelines, milestones, and deliverables.

• Communicate regularly with customers, internal stakeholders, and project teams to provide Timely updates on project progress, addressing any concerns or issues, and facilitating effective communication between clients and internal teams.

• Resolve any issues or discrepancies related to orders or project timelines quickly and efficiently.

• Maintain detailed records and documentation of all orders, project activities, and communications for future reference.

• Collaborate with sales, operations, and technical teams to ensure seamless coordination and execution of projects.

• Provide reports and updates on order processing and project status to management and relevant stakeholders as needed.

• Identify opportunities for process improvements and efficiency gains in order processing and project management workflows.

• Stay informed about industry trends, upcoming technologies, and best practices in order processing and project management.


What We Are Looking For

• Bachelor's degree in a relevant field such as business, technology, or project management, or equivalent experience.

• 2+ years' experience in channel sales or channel support role.

• Proven experience in order processing, project coordination, or a similar role in the technology industry.

• Strong understanding of technology products, services, and terminology.

• Excellent organizational skills with the ability to manage multiple tasks and priorities effectively.

• Strong attention to detail and accuracy in data entry and record-keeping.

• Proficiency in project management tools, CRM systems, and Microsoft Office Suite.

• Excellent communication skills, both written and verbal, with the ability to interact with stakeholders at all levels.

• Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.


What We Would Offer You

• Comprehensive medical, dental, and vision plans for you and your dependents.

• 401(k) Retirement Plan, Health Savings Account, Life Insurance, and Long-Term Disability.

• Competitive compensation.

• Collaborative and welcoming office culture.

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