Client Relations Coordinator

2 weeks ago


Columbus, Ohio, United States Denovo Review Full time
Position Overview

A prominent and forward-thinking plaintiff's trial law firm is seeking a skilled and engaging Intake Operations Specialist to enhance their client engagement team. This role is vital as it serves as the initial point of contact for clients, ensuring they feel welcomed and supported during their first interaction. The Intake Operations Specialist plays a crucial role in shaping the client's experience, which is essential for the firm's overall success.

In addition to intake responsibilities, this position will also take on managerial duties in the absence of the Contact Center Supervisor. The specialist will be instrumental in training and guiding fellow team members. This is a full-time position requiring on-site presence.

Key Responsibilities:

  • Collect comprehensive information from new and potential clients, including medical and criminal histories, incident reports, and investigation details.
  • Document the client's background and their reasons for seeking legal assistance.
  • Provide reassurance to clients who may be feeling confused, distressed, or anxious, while asking insightful questions to gather pertinent legal information.
  • Ensure all forms are accurately completed and signed.
  • Assist in training and mentoring team members as necessary.
  • Maintain confidentiality of all client information.
  • Manage scheduling and appointment coordination.
  • Gather insurance or billing details.
  • Handle paperwork processing efficiently.
  • Respond to incoming inquiries through various communication channels, documenting essential information.
  • Follow up with clients to share important updates.

Qualifications:

  • High school diploma or GED is required.
  • Experience in legal settings, customer service, or contact center environments is essential.
  • Exceptional interpersonal skills and a passion for engaging with clients over the phone.
  • Outstanding customer service abilities.
  • Strong oral and written communication skills.
  • Proficient computer skills.
  • Meticulous attention to detail.
  • Possess a positive demeanor and uphold high ethical standards.

Benefits Offered:

  • Comprehensive Health Insurance.
  • Generous Paid Time Off.


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