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Account Manager/Client Service Coordinator

2 months ago


Columbus, United States Dawson Full time
Job DescriptionJob DescriptionAccount Manager/Client Service Coordinator Permanent OpportunityCompetitive Base Salary + CommissionMonday-Friday, 8:00am-5:00pm Grandview, Ohio (onsite)The main responsibility and function of the Client Service Coordinator is to support Sales by serving as the inside contact with the client. In this role, you will manage the client after the point of sale and communicate as needed regarding all candidate activity and upcoming needs and opportunities. The Client Service Coordinator is also responsible for growing and fostering a strong working relationship with the client.What you’ll be doing:
  • Sales Support: Serve as an inside partner for Sales team member(s) to communicate and distribute client needs to appropriate service delivery teams
  • Provide relevant information to sales to assist with closing prospective clients in terms of typical fill rates, candidate turnaround time, opening vs submittal ratios, etc.
  • Stay well informed on client contract and agreement terms, expectations, and service delivery agreements
  • Order Management: Manage the entire life cycle of the order both in practice and through detailed documentation: initial entry, interviewing and candidate management, placement, client feedback or change requests, and closing
  • Ensure that every opened order is presented with the most complete level of detail available and is kept current always
  • Attend weekly Divisional morning order meetings to review open orders
  • Monitor WebCenter placement and activity of open and active orders
  • Communicate current order details or upcoming needs to appropriate divisional recruiters to initiate the candidate acquisition cycle
  • Maintain an ongoing understanding of divisional pipelines and work with Senior Recruiters and Recruiting Manager to drive sufficient inventory levels
  • Track and report weekly: time to fill, on-time fill rate, fill rate, open vs. submittal, submittal vs. request for interview, interview vs. hire ratios
  • Candidate Screening: Review candidate credentials for appropriateness of skills, experience, and knowledge in relation to position requirements
  • Request background checks and review results
  • Partner with Recruiter to ensure the candidate has been thoroughly vetted and prepped for the role in both soft and technical skill set requirements provided by the client
  • Consult with the Senior Recruiting team for subject matter inquiries
  • Provide feedback to the recruiter about submittal decisions
  • Communication and Documentation: Maintain a strong working relationship with the sales and recruiting teams to ensure the highest level of client service delivery
  • Work cooperatively with all members of the staffing team to develop and implement staffing plans and activities
  • Document all activities including, but not limited to information relevant to the lifecycle of an order, client information, updates, counseling opportunities, etc.
  • Maintain awareness of expectations, goals, and ongoing responsibilities as a viable member of the team
Who we’re looking for:
  • 2-3 years of previous work experience in a client service or account manager role
  • Previous experience should include the proven ability to build and maintain relationships through effective communication and the ability to meet expectations
  • Microsoft Office Suite
  • Strong writing and communication skills
  • Attention to detail, sense of urgency, someone who can form relationships internally and with clients
  • Customer/client service aptitude
  • Administrative and organizational abilities
  • Multitasking and time management methods
  • A positive attitude, willingness to learn, and dependability
  • Some local travel as needed to conduct client and candidate meetings will be required
  • Ability to be online in the evenings and on weekends as needed
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