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Account Manager/Client Service Coordinator
2 months ago
- Sales Support: Serve as an inside partner for Sales team member(s) to communicate and distribute client needs to appropriate service delivery teams
- Provide relevant information to sales to assist with closing prospective clients in terms of typical fill rates, candidate turnaround time, opening vs submittal ratios, etc.
- Stay well informed on client contract and agreement terms, expectations, and service delivery agreements
- Order Management: Manage the entire life cycle of the order both in practice and through detailed documentation: initial entry, interviewing and candidate management, placement, client feedback or change requests, and closing
- Ensure that every opened order is presented with the most complete level of detail available and is kept current always
- Attend weekly Divisional morning order meetings to review open orders
- Monitor WebCenter placement and activity of open and active orders
- Communicate current order details or upcoming needs to appropriate divisional recruiters to initiate the candidate acquisition cycle
- Maintain an ongoing understanding of divisional pipelines and work with Senior Recruiters and Recruiting Manager to drive sufficient inventory levels
- Track and report weekly: time to fill, on-time fill rate, fill rate, open vs. submittal, submittal vs. request for interview, interview vs. hire ratios
- Candidate Screening: Review candidate credentials for appropriateness of skills, experience, and knowledge in relation to position requirements
- Request background checks and review results
- Partner with Recruiter to ensure the candidate has been thoroughly vetted and prepped for the role in both soft and technical skill set requirements provided by the client
- Consult with the Senior Recruiting team for subject matter inquiries
- Provide feedback to the recruiter about submittal decisions
- Communication and Documentation: Maintain a strong working relationship with the sales and recruiting teams to ensure the highest level of client service delivery
- Work cooperatively with all members of the staffing team to develop and implement staffing plans and activities
- Document all activities including, but not limited to information relevant to the lifecycle of an order, client information, updates, counseling opportunities, etc.
- Maintain awareness of expectations, goals, and ongoing responsibilities as a viable member of the team
- 2-3 years of previous work experience in a client service or account manager role
- Previous experience should include the proven ability to build and maintain relationships through effective communication and the ability to meet expectations
- Microsoft Office Suite
- Strong writing and communication skills
- Attention to detail, sense of urgency, someone who can form relationships internally and with clients
- Customer/client service aptitude
- Administrative and organizational abilities
- Multitasking and time management methods
- A positive attitude, willingness to learn, and dependability
- Some local travel as needed to conduct client and candidate meetings will be required
- Ability to be online in the evenings and on weekends as needed