Client Services Coordinator

2 weeks ago

Columbus, Ohio, United States ProLift Toyota Material Handling Full time

Company Overview

ProLift Toyota Material Handling is not just a distributor of forklifts in the Midwest; we are a comprehensive partner in material handling supply chain and logistics. Our primary focus is on enhancing our customers' businesses through proactive measures.

We are a dedicated and diverse team committed to driving innovation for our clients, community, and each other. At ProLift Toyota Material Handling, we aim to build essential partnerships with our customers, associates, and communities. We foster these relationships through effective communication, ongoing improvement, transparency, and ethical practices.

Job Summary

The role of the Customer Team Coordinator involves direct engagement with our technicians and clients, ensuring proactive communication regarding scheduling and billing matters. This position will also manage parts procurement and order processing in collaboration with the parts department to guarantee that technicians have the necessary supplies for field repairs.

General Duties and Responsibilities

  • Handle incoming service inquiries and assign technicians as needed.
  • Monitor open repair orders and ensure timely follow-up and invoicing.
  • Maintain a professional and courteous demeanor to exceed customer expectations.
  • Initiate and manage repair orders, providing accurate status updates for labor and materials to clients.
  • Advocate for ProLift Toyota Material Handling's principles, vision, strategies, and the value of ethical conduct; promote the TLM 'Toyota Lean Management' philosophy.

Educational/Job Requirements

The ideal candidate will possess a High School Diploma or equivalent, with at least two years of experience in customer service or administrative roles. Proficiency in Microsoft Office applications such as Word, Outlook, and Excel is essential. The Customer Team Coordinator must effectively communicate with associates, customers, and management, necessitating excellent verbal and written communication skills. The candidate should uphold the organization's values by maintaining confidentiality and managing sensitive information appropriately.

The ProLift Team

Our associates are offered opportunities for both personal and professional development, paving the way for long-term career growth. Numerous examples within our organization highlight the advancement of associates.

We value our associates and the contributions they make. At ProLift, teamwork is encouraged as we tackle challenges together and celebrate our successes.

What We Have to Offer

ProLift Toyota Material Handling takes pride in the comprehensive benefits package available to associates, which includes medical, dental, vision, profit-sharing, 401K, company-paid life insurance, short-term disability, paid parental leave, and various supplemental insurance options (including pet insurance). Paid time off is available after a specified period.

We share a commitment to supporting our communities. We encourage groups of associates to volunteer for non-profit organizations and offer reimbursement for the hours contributed.

EQUAL OPPORTUNITY EMPLOYER

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