Client Manager

1 month ago

Everett, United States Coronis Health Full time
Job DescriptionJob Description

Job title

Client Manager

Reports to

Director of Client Success

Classification

Salaried, Exempt

Job purpose

Serves as the primary contact between Coronis Health and assigned client practice groups and/or individual practitioners, while balancing advocacy for serving client needs with commitment to Coronis Health.

Duties and responsibilities

Manages assigned client accounts and acts as primary contact and liaison between Coronis Helath and the clients handling communications and interactions related to insurance and patient receivables, billing and collections.

  • Monitors and performs ongoing assessments on follow-up of rejected claims and delinquent accounts.
  • Proactively creates and analyzes client statistics to discover problems or concerns for clients, as well as researches and works to resolve the issues.
  • Reviews and approves adjustments to bills and/or refunds for overpayment.
  • Follows through on all questions or concerns communicated to them by the clients in a timely manner.
  • Maintains a positive, professional and mature relationship with all.
  • Actively looks for opportunities to help sell the organization’s various services and enhance its image.

Assist with or conduct planning and scheduling of client meetings and follow-up on items and reports requested during client meetings.

  • Roles may include preparation of the agenda, preparation and presentation of billing and collection reports and practice analysis data, taking minutes, and preparation of reports capturing all interactions taking place during the meeting.
  • Facilitates meetings if requested to lead the client group through the agenda, and ensure the meetings meet their objective in a professional manner.
  • Prepare a client meeting re-cap report, and distribute to all appropriate parties.
  • Takes initiative and responsibility for problem solving and researching billing problems.
  • Brings issues and recommendations to the Client Services Director, Regional Manager and/or group practice leadership regarding billing and collection issues.

Communicates custom billing and collection policies and procedures to the Coronis Health staff and/or supervisors. This may include participation in meetings or providing written communication.

  • Works with all Coronis Health staff in a professional, team-enhancing manner.
  • Actively supports Coronis Health principles when relating with both clients and peers, by developing and maintaining open communication and cooperative relationships.

Understand and explain a client’s pooled compensation formula and billing fee methodologies.

Responsible for analyzing and interpreting end-of-month reports and regular billing/collection reports, as well as, timely and accurate distribution of reports to practice leadership and individual members.

  • Prepares and interprets special reports as requested for billing, managed care, collection, or practice analysis data, which may be reviewed by Management prior to distribution, along with all email communications to clients.

Interact with the practice group audit/compliance committees regarding hardship discount requests from patients and to facilitate regular compliance audits. Responsibilities might include:

  • Pending specific charges that are to be included in pre-submission audits or reviews.
  • Follow through with correction of deficiencies and release of charges for claims submission; communicate compliance issues, updates and carrier directives to practice group Compliance Officer; communicate billing and collection procedures and contract updates.
  • Work with group Compliance Committee to detect and resolve issues; and keep the Regional Manager fully informed of all compliance issues and steps taken to resolve them.

Reviews and negotiates managed care payor contracts for the client groups and submits recommendations to practice group leadership. Periodically analyzes practice group managed care contracts for competitiveness and reports on payor rate compliance to practice group leadership.

As needed, works with members of the billing and collections personnel and members of management to ensure appropriate handling of client billing and collections.

Monitors practice analysis to assure continuity and timeliness of billing/payments. Provides timely answers to staff on client information needed for billing/payment processing.

Supports clients by proactively planning and managing areas of potential impact to the group. Responsible for resolving client problems and issues while holding the company perspectives.

Assists in contracting/credentialing by facilitating client response.

Works with practice management to initiate and assist in various practice management work when appropriate. This would include billable hours on items that are in the scope of this position.

Other duties as assigned

Qualifications

  • Bachelor’s degree or equivalent combination of education and experience
  • Minimum of 4 years of relevant work experience in a physician billing office or medical insurance environment
  • Knowledge of insurance reimbursements/contracting and billing/appeal practices, managed care and capitation practices
  • Anesthesia billing experience preferred
  • Effectively solves complex problems involving several variables
  • Excellent communication skills (both verbal and written)
  • Ability to prioritize and organize numerous tasks and complete them under time constraints
  • Detail oriented
  • Proficient in Microsoft Office; MS Word, MS Excel, MS PowerPoint and MS Outlook

Coronis Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

  • Client Relationship Manager

    1 week ago

    Everett, Washington, United States Hilti North America Full time

    Job reference: WD Client Relationship Manager Overview At Hilti, our Client Relationship Managers are essential in fostering strong partnerships with our clients, embodying our mission to enhance the construction industry through productivity, safety, and sustainability. You will oversee a designated portfolio of client accounts, enjoying the...

  • Client Relationship Manager II

    6 days ago

    Everett, Washington, United States NBT Bancorp Inc. Full time

    Job Title: Account Manager IICompany: NBT Bancorp Inc.Compensation Range: Competitive salary based on experienceAs an Account Manager II, you will operate under minimal supervision to deliver exceptional customer service, drive sales, and manage a portfolio of small business and middle market accounts. You will serve as the primary advocate for clients,...

  • Licensed Clinical Social Worker

    7 days ago

    Everett, Washington, United States HealthEcareers - Client Full time

    Job SummaryTotalMed Case Management Staffing is seeking a skilled Licensed Clinical Social Worker for a travel assignment in a hospital setting.Job ResponsibilitiesProvide clinical social work services to patients and familiesAssess and address social and emotional needs of patientsDevelop and implement treatment plans to promote patient...

  • Travel Nurse RN

    18 hours ago

    Everett, Washington, United States HealthEcareers - Client Full time

    About the JobA leading healthcare staffing agency, HealthEcareers - Client, is seeking a skilled Travel Nurse RN to fill a critical care position in an Intensive Care Unit (ICU) setting.Job ResponsibilitiesProvide high-quality patient care in a fast-paced ICU environmentCollaborate with interdisciplinary teams to develop and implement patient care...

  • Client Relations Specialist

    1 week ago

    Everett, Washington, United States Dealer eProcess Full time

    JOB TITLE: Customer Support AssociateDealer eProcess is seeking a dedicated full-time Customer Support Associate to enhance our team. This role demands exceptional communication skills, meticulous attention to detail, and the capability to thrive in a collaborative environment. Experience in the automotive sector is advantageous, and there are pathways for...

  • Client Engagement Specialist

    1 week ago

    Everett, Washington, United States Succurri LLC Full time

    Job OverviewWe are seeking motivated individuals who excel in interpersonal communication and possess a persuasive skill set. Ideal candidates include seasoned appointment setters, recent graduates, or those nearing graduation. This position serves as an excellent entry point into Appointment Setting / Inside Sales for those who thrive on engaging prospects...

  • Client Support Specialist

    1 week ago

    Everett, Washington, United States Compass Career Solutions Full time

    Job OverviewCompany Overview:Compass Career Solutions is dedicated to delivering tailored services that enhance the lives of individuals and families. Our Housing division focuses on offering case management and life skills training for those experiencing homelessness.Position Location: Everett, WACompensation: $22.10 per hourFull Range Scale: Up to $23.95...

  • Client Services Specialist

    2 weeks ago

    Everett, Washington, United States Numotion Full time

    At Numotion, you will join the foremost provider of Complex Rehabilitation Technology in the nation. We are dedicated to enhancing the lives of individuals with disabilities by offering tailored mobility solutions and essential services. Our commitment to excellence in CRT is driven by a diverse workforce that values inclusivity, open communication, and...

  • Client Service Representative

    4 weeks ago

    Everett, United States VCA Animal Hospitals Full time

    Client Service Representative Job Description **VCA Everett Animal Hospital** is seeking a **Client Service Representative** to join the team fulltime. We are a six doctor, full service, AAHA accredited animal hospital located just miles from beautiful down-town Boston. We have been a staple in the community for over twenty years and are eager to welcome a...

  • Client Relations Associate

    1 week ago

    Everett, Massachusetts, United States VCA Animal Hospitals Full time

    Client Service RepresentativePosition OverviewVCA Animal Hospitals is on the lookout for a dedicated Client Service Representative to become an integral part of our team.As a prominent full-service veterinary facility, we pride ourselves on our commitment to providing exceptional care to our patients and outstanding service to our clients. Our practice has...

  • Housing Case Manager

    2 days ago

    Everett, Washington, United States Compass Career Solutions Full time

    Job SummaryWe are seeking a highly skilled Housing Case Manager to join our team at Compass Career Solutions. As a key member of our staff, you will be responsible for providing comprehensive support services to clients in need of housing assistance.Key Responsibilities:Client Assessment and Eligibility Determination: Conduct thorough assessments and...

  • Relationship Banker

    2 days ago

    Everett, Washington, United States Bank of America Full time

    Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Our company is built on the principles of Responsible Growth, which drives our commitment to being a great place to work for our teammates around the world.We strive to be a diverse and inclusive workplace for...

  • Travel Nurse RN

    4 weeks ago

    Everett, United States HealthEcareers - Client Full time

    RTG Medical-Nursing is seeking a travel nurse RN Med Surg for a travel nursing job in Everett, Washington.Job Description & RequirementsSpecialty: Med SurgDiscipline: RNStart Date: 09/09/2024Duration: 13 weeks36 hours per weekShift: 12 hours, nightsEmployment Type: TravelRTG Medical Job ID #2v93k. Pay package is based on 12 hour shifts and 36 hours per week...

  • Travel Nurse RN

    4 weeks ago

    Everett, United States HealthEcareers - Client Full time

    RTG Medical-Nursing is seeking a travel nurse RN Med Surg for a travel nursing job in Everett, Washington.Job Description & RequirementsSpecialty: Med SurgDiscipline: RNStart Date: 09/16/2024Duration: 13 weeks36 hours per weekShift: 12 hours, daysEmployment Type: TravelRTG Medical Job ID #frpwb. Pay package is based on 12 hour shifts and 36 hours per week...

  • Client Support Associate

    5 days ago

    Everett, Washington, United States Air Pros Full time

    About the CompanyOverviewAir Pros is seeking a dedicated Customer Service Representative to enhance our team.The ideal candidate should possess excellent interpersonal skills and demonstrate a commitment to exceptional phone communication. You will be responsible for addressing customer inquiries, resolving issues, and ensuring satisfaction remains at the...

  • Bilingual Client Services Associate

    1 week ago

    Everett, Washington, United States Greco The Cheese Man (Bellissimo Distribution, LLC) Full time

    Company: Greco The Cheese Man (Bellissimo Distribution, LLC) Location: Zip Code: 98203 Education Requirement: High School Diploma or Equivalent Experience Requirement: 1 Year Job Type: Full Time Compensation: $24.47 per hour The provided compensation range adheres to state-specific regulations. Various factors, including individual skills and experience, may...

  • Audit Manager

    2 days ago

    Everett, Washington, United States Moss Adams Full time

    About the RoleMoss Adams is seeking a highly skilled and experienced Audit Manager to join our Assurance Services team. As a key member of our team, you will be responsible for managing external audit engagements, delivering detailed analysis of findings, and collaborating with Senior Managers and Partners.Key ResponsibilitiesManage external audit...

  • Operations Manager

    2 days ago

    Everett, Washington, United States Aramark Full time

    Job OverviewAramark is seeking a seasoned Operations Manager to lead our contracted services team and drive business growth. As a key member of our management team, you will be responsible for planning, managing, and guiding multiple services to meet operating and financial goals, client objectives, and customer needs.Key ResponsibilitiesLead a...

  • Tax Manager

    3 months ago

    Everett, United States The Tax And Accounting Group LLC Full time

    Job DescriptionJob DescriptionThe Tax and Accounting Group is hiring for a Tax Manager to be part of our team. This is a permanent position working full-time (40-50 hrs./week) during tax season and roughly 32 hours per week for the remainder of the year. Based in Everett, Washington, we serve our community in financial and tax services for individuals,...

  • Tax Manager

    3 months ago

    Everett, United States The Tax And Accounting Group LLC Full time

    Job DescriptionJob DescriptionThe Tax and Accounting Group is hiring for a Tax Manager to be part of our team. This is a permanent position working full-time (40-50 hrs./week) during tax season and roughly 32 hours per week for the remainder of the year. Based in Everett, Washington, we serve our community in financial and tax services for individuals,...