Client Service Representative

4 weeks ago

Everett, United States VCA Animal Hospitals Full time

Client Service Representative

Job Description

**VCA Everett Animal Hospital** is seeking a **Client Service Representative** to join the team fulltime.

We are a six doctor, full service, AAHA accredited animal hospital located just miles from beautiful down-town Boston. We have been a staple in the community for over twenty years and are eager to welcome a talented Vet Assistant to our compassionate team. We work hard to deliver the best medical care to each patient, and we are excited to welcome a likeminded professional to the team We have a unique culture in our hospital that values each persons individual skill and personality, and we truly support your desire to grow medically. Theres something special about you and we are excited to learn more

**Why Join the VCA Everett Family?**

We are passionate about supporting our veterinary assistants and technicians and are committed to your personal career development. At VCA, we are committed to equity, inclusion, and diversity and strive to be a place where a talented mix of people want to come, stay, and do their best work. We support a work environment where you can focus on your career, happiness, and the patients you serve.

Some of the benefits we offer:

+ Access to the people and financial resources of a large veterinary community

+ Growth & leadership opportunities

+ Career development programs

+ Veterinary Technology degree tuition support and scholarships

+ Veterinary Technician license reimbursement

+ Medical, dental & vision insurance

+ Generous hospital discounts and product discounts

+ Employer-paid life, long- and short-term disability insurance

+ Paid vacation and sick time

+ Paid parental leave

+ 401(k)

+ Free mental health resources and wellness subscriptions (Headspace)

+ Referral bonuses

+ Competitive wage

+ Opportunities to give back through strong Shelter partnerships and VCA Charities

+ Full-time and Part-time positions available

**Why We Want You**

As a member of the VCA team, you will help create and maintain a positive, low-stress atmosphere for our clients and patients. Your mission will be to win the confidence of every pet parentby delivering an outstanding client experienceso we can provide exceptional care to every patient.

**Why We Need You**

**As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:**

**Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.**

** Scheduling and confirming appointments.**

** Placing outbound calls for follow-ups and reaching out to prospective clients.**

** Presenting and explaining fees, including processing payments.**

** Recommending, selecting, and obtaining products and services, including prescriptions.**

** Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).**

** Managing medical records, charts, reports and correspondence.**

** Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all timesboth inside and outside.**

Pay Range: $18 - $20

**If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.**

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

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