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Client Services Specialist

2 months ago

Everett, Washington, United States Numotion Full time

At Numotion, you will join the foremost provider of Complex Rehabilitation Technology in the nation. We are dedicated to enhancing the lives of individuals with disabilities by offering tailored mobility solutions and essential services. Our commitment to excellence in CRT is driven by a diverse workforce that values inclusivity, open communication, and proactive engagement.

Compensation Range: $20.03/HR - $28.03/HR. Actual pay may differ based on qualifications, experience, and geographical location.

POSITION OVERVIEW:

The Client Services Specialist plays a crucial role in delivering exceptional customer support to ensure operational efficiency and foster a positive client experience. This position is tasked with the accurate and prompt processing of all orders to meet client needs effectively.

PRIMARY DUTIES:

  • Responds to incoming calls, manages incoming faxes, and addresses inquiries as necessary.
  • Efficiently processes new order intakes.
  • Coordinates evaluations and equipment modifications with clients and referrals.
  • Uploads order documentation for ATPs, ensuring timely evaluations and confirmations.
  • Requests, gathers, and reviews necessary order documents, including Functional Mobility Evaluations and Letters of Medical Necessity.
  • Keeps the team informed about the status of order processing.
  • Monitors equipment to ensure timely receipt before scheduled delivery.
  • Facilitates delivery coordination with clients once equipment is approved.
  • Communicates with clients regarding coverage, deductibles, and any financial obligations.
  • Conducts research on related equipment through vendor websites.
  • Collects and processes payments for out-of-pocket expenses.
  • Reconciles deliveries and transitions orders to billing.
  • Contacts clients for medical documentation if necessary.
  • Provides monthly forecasts for deliveries.
  • Handles all physical mailings, including no-contact letters and delivery paperwork copies.
  • Maintains contact information for healthcare providers and related personnel.
  • Performs additional duties as assigned.

The responsibilities outlined above are illustrative of the various tasks that may be performed. The omission of specific duties does not exclude them from the position if they are similar or logically associated.

CORE VALUES AND BEHAVIORS:

  • Sense of Urgency
  • Decisiveness
  • Results-Driven
  • Approachable


REQUIRED QUALIFICATIONS:

  • High School diploma or GED is required; an Associate's degree is preferred.
  • A minimum of three years of relevant experience in a dynamic office setting is highly preferred.
  • A positive, customer-centric attitude.
  • Proficiency in Microsoft Office Suite.
  • Ability to thrive in a fast-paced environment while managing multiple priorities.
  • Capacity to think critically, evaluate situations, and make informed decisions.
  • Experience with technology that enhances operational efficiency.
  • Strong written and verbal communication, listening, organizational, and prioritization skills.

PHYSICAL DEMANDS:

The physical requirements and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Ability to fulfill essential functions of the position with reasonable accommodations as needed.
  • Extended periods of working at a desk and/or on a computer.
  • Willingness to work overtime as required.

At Numotion, we provide competitive compensation packages, including medical, dental, and vision insurance, short and long-term disability, a 401k plan, and life insurance. Numotion is an equal opportunity employer, committed to a workplace that reflects the communities we serve, and does not tolerate discrimination against employees, clients, or partners based on ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital status, or veteran status. Numotion maintains a drug-free workplace, and candidates are required to pass a drug test prior to employment.