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Member Services Temporary Administrator

2 months ago

San Francisco, United States SF Fire Credit Union Full time
Job DescriptionJob Description

MISSION & VISION

Our Vision - What we aspire to do:

To empower members to accomplish their dreams and build lasting financial security.

Our Mission – Why we exist:

Built by SF Firefighters and committed to the financial safety and security of our community.

CORE PRINCIPLES

Our Core Purpose - Why we do what we do:

Building prosperity one member at a time.

Our Core Values - Our fundamental beliefs:

  • We Win Together.
  • We are of Service to Members above all else.
  • We are Authentic, Transparent, and Honest.
  • We Challenge the Conventional with Creativity.
  • We Embrace Diverse Voices.

Our BHAG - Our Big, Hairy, Audacious Goal

Be the #1 NPS Credit Union in the United States.

BHAG Vivid Description

As the #1 NPS Credit Union in the United States, SF Fire Credit Union will be making a measurable and profound difference in the financial lives of our members and the communities we serve. We will lead (and be envied) within our industry for membership growth, product engagement, market share, operating efficiency, strategic philanthropy, and engagement of employees in service to our members.

JOB DESCRIPTION: Member Services Temporary On-Site Administrator

SUMMARY: The Member Services Temporary On-Site Administrator is responsible for supporting the Credit Union's operations by managing and performing mail duties. This includes handling incoming and outgoing mail, maintaining mail logs, distributing mail to appropriate departments, and assisting with other administrative tasks as needed. The role reports to the Member Services Manager and is intended for a temporary period. We are offering this role at $25 per hour, 8 hours a day.

ESSENTIAL DUTIES:

· Handles all incoming and outgoing mail, ensuring timely and accurate processing.

· Maintains detailed mail logs, tracking all received and sent correspondence.

· Distributes mail to appropriate departments and staff members promptly.

· Manages postage and shipping supplies, ensuring adequate inventory levels.

· Provides support for other administrative tasks, such as filing, scanning, and data entry.

· Assists in maintaining a clean and organized mailroom.

· Follows established procedures for handling sensitive and confidential information.

· Supports the team environment by showing respect and support for colleagues and practicing positive workplace communication techniques.

· Completes training programs in accordance with personal development plans.

· Performs other work as requested by the Member Services Manager.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Multi-tasking ability is a must.

EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED) required; plus at least two years related experience and/or training; or equivalent combination of education and experience. Previous administrative or mailroom experience is preferred.

LANGUAGE SKILLS: Ability to read and comprehend verbal and written instructions. Ability to write business communications to members and employees.

REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions.

MATHEMATICAL SKILLS: Basic math skills required for calculating postage and handling mail fees.

COMPUTER SKILLS: Ability to operate a personal computer in a Windows environment. Experience with Microsoft Office applications preferred.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee

to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

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