Senior IT Support Specialist

7 days ago

Madison, United States Forward Service Full time
Job DescriptionJob Description

As an IT Senior Support Specialist, you'll be the go-to tech hero, solving a wide range of problems and keeping everything running smoothly. Your role is key in helping users with their tech issues, whether it's fixing computer glitches, managing virtual systems, or any other technical challenges which may arise. You'll also have the chance to explore and work with the latest technologies, ensuring our tech is always up-to-date and efficient. This job offers a thrilling blend of hands-on problem-solving and creative thinking, all while making a real impact in a fast-moving, tech-savvy environment. The IT Support Specialist stays current on emerging IT Trends, identifies opportunities for improvement and cost savings and works with business partners to research new tools. As an IT Senior Support Specialist, you'll need strong communication skills to effectively assist users, exceptional customer service and active listening abilities to address their needs, and robust teamwork and leadership skills to mentor peers and manage resources. Your role involves diagnosing and resolving complex tech issues while maintaining confidentiality.


Responsibilities:

  • Provide phone support and/or on-site field support for all PC/Printer/Peripherals for local and off-site users.
  • Diagnose, repair, install, and configure computer hardware/software of peripheral equipment such as PC, monitors, printers, servers and other equipment.
  • Responds and resolves help desk issues of medium to advance complexity from any channel (phone, email, chat…) and escalates when required. Contacts vendors for support when needed. Uses strong communication and listening skills to restore service in a timely manner. Maintains ownership and communicates status updates throughout the lifecycle of the issue.
  • Use data to identify trends and make recommendations for improvements.
  • Image PCs using Microsoft imaging: create, capture and deploy Windows OS images.
  • Perform regular updates and patching of servers.
  • Perform administration of the Microsoft Exchange email system.
  • Server Maintenance
  • Troubleshoot Office 365.
  • Documents user support requests and resolutions.
  • Researches and recommends various system upgrades and equipment.
  • Provisions domain and e-mail accounts and user computer access, including logon scripts, group memberships and permissions.
  • Maintains and performs inventory management and tracking, including physical inventory to include serial numbers, property numbers, and level of software.
  • Manages inventory of IT supplies and equipment (e.g. cables, adapters, etc.).
  • Identifies and resolves security vulnerabilities
  • Performs other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Must maintain a valid driver’s license with an acceptable driving record as determined by our insurance carrier.
  • Technical Knowledge – medium to advanced understanding of:
    • Microsoft Server Products: Windows Server 2008-2019,
    • Microsoft OS products: Windows operating systems up to Windows 11.
    • Microsoft Professional applications: Office 365 including Teams and SharePoint
    • Knowledge of routing & switching, wireless access points and protocols, and network security.
    • Experience with VMware and Virtualization technologies.
    • Knowledge of Microsoft Azure and/or other cloud platforms
    • Basic knowledge and understanding or network routing and switching technologies, WAN, LAN and wireless
    • Experience using lean principles including conducting empathy interviews, value stream mapping and continual service improvement
    • Must stay current on potential security vulnerabilities and make recommendations on how to remediate.
    • Use monitoring tools to monitor and manage the health of solutions and services
    • Occasional overnight travel and weekend work is required.
    • Other duties as assigned.

EDUCATION AND/OR EXPERIENCE

Associate degree and 5+ years of progressive experience in computer information systems maintenance and support and/or equivalent combination of education and experience.

Technical Certifications-MSCE, A+, CNNA and Cloud are preferred

WORK ENVIRONMENT/PHYSICAL DEMANDS

Work is performed in an office environment and may require incumbents to do some light lifting or routine maintenance of basic office equipment. Position may require travel to various other locations within the state.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

BEHAVIORAL CORE COMPETENCIES

Customer Service: Works well with customers, promotes a positive image of company, strives to solve issues raised by customers, constantly and consistently exceeds the expectations and requirements of our internal and external customers; treats all people with dignity and respect.; makes every effort to solve problems and address customer needs and be professional and polished when dealing with internal and external customers; keeps the customer’s needs in the forefront, utilizes active listening skills and empathy to quickly diagnose and resolve customer issues

Attitude/ Flexibility/Adaptability: Maintains a positive attitude and behaves positively towards work responsibilities, fellow employees and the company. Supports department and company initiatives, is open to changes within the job and the company and is adaptable; remains flexible; relates well with co-workers, management, and clients; thinks “outside” the box to solve issues with internal and external customers, demonstrates resiliency, bounces back quickly from setbacks.

Quality/Effectiveness of Work Effort: Demonstrates a high degree of excellence in work quality; strives to eliminate errors, work is accurate, thorough, timely, and completed efficiently; delivers exceptional work that consistently exceeds expectations, considers cost effectiveness; seeks opportunities to improve product/services, demonstrates a conscious effort toward organizational quality efforts.

Judgment/ Problem Solving: Effectively makes decisions and resolves problems; considers the relevance and impact of decisions in terms of organization values and goals; involves others in making decisions as appropriate; defines and offer solutions to problems, strives to understand contributing factors, works to resolve complex situations.

Communication: Communicates in a concise and understandable manner, is able to speak and write clearly and succinctly; gets the message across that has the desired effect; uses empathy in exceeding the needs of our internal and external customers; is a good listener, translates complex technology terms into language understandable to the customer.

  • Administrative Support Specialist Senior

    6 days ago

    Madison, Wisconsin, United States The Madison Metropolitan School District Full time

    About This PositionThe Madison Metropolitan School District is seeking a highly skilled and organized Administrative Support Specialist Senior to join our team in the Department of Leadership Development.Key ResponsibilitiesManage and coordinate multiple projects simultaneously, providing timely support to the Senior Executive Director of Professional...

  • Administrative Support Specialist

    2 weeks ago

    Madison, Wisconsin, United States Capital Senior Living Full time

    Discover a fulfilling career at Capital Senior Living, where we prioritize the well-being of our residents. We provide a robust benefits package that includes competitive compensation, comprehensive health and dental coverage, a retirement savings plan with company contributions, and much more. At Capital Senior Living, we are dedicated to delivering...

  • Administrative Support Specialist

    2 weeks ago

    Madison, Wisconsin, United States Capital Senior Living Full time

    Position OverviewAt Capital Senior Living, we are dedicated to creating a warm and welcoming environment for our residents. As a Receptionist, you will play a crucial role in our community by providing exceptional administrative support and ensuring smooth operations at the front desk.Key ResponsibilitiesManage incoming calls and direct them to the...

  • Senior Rehabilitation Specialist

    2 weeks ago

    Madison, Wisconsin, United States SSM Health Full time

    Senior Rehabilitation Specialist Job Overview Perform comprehensive evaluations, develop tailored rehabilitation strategies, and implement age-appropriate therapeutic techniques. Monitor patient advancements and adjust treatment plans as necessary. Provide education to patients and their families regarding tasks and resources for achieving functional...

  • Senior Automation Specialist

    2 weeks ago

    Madison, Wisconsin, United States Contec Full time

    Join Our Team as a Senior Automation SpecialistAt Contec, we recognize that automation is the cornerstone of modern industry. As we continue to expand, we are eager to welcome new talent to our dynamic team. Are you prepared to contribute to the evolution of industrial processes?Your Role:As a Senior Automation Specialist within our Manufacturing Control...

  • Resident Care Specialist

    5 days ago

    Madison, Wisconsin, United States BrightStar Senior Living of Madison Full time

    Job SummaryWe are seeking a compassionate and skilled Resident Care Specialist to join our team at BrightStar Senior Living of Madison. As a key member of our care team, you will play a vital role in providing exceptional care and support to our residents.Key ResponsibilitiesAssist residents with daily living activities, including bathing, dressing, and...

  • Senior Desktop Support

    2 weeks ago

    Madison, United States AE Business Solutions Full time

    AE Business Solutions seeks a Senior Desktop Support Specialist to support and secure end-user technologies, including system management tools and software services. **This position is HYBRID for current WI Residents Only. Onboarding will be 100% onsite**Position Summary:The position works to support and secure end-user technologies, including system...

  • Senior Desktop Support

    2 weeks ago

    Madison, United States AE Business Solutions Full time

    AE Business Solutions seeks a Senior Desktop Support Specialist to support and secure end-user technologies, including system management tools and software services. **This position is HYBRID for current WI Residents Only. Onboarding will be 100% onsite**Position Summary:The position works to support and secure end-user technologies, including system...

  • Senior Mixology Specialist

    2 weeks ago

    Madison, Connecticut, United States Distinctive Hospitality Group Full time

    Senior Mixology SpecialistDistinctive Hospitality GroupAs a Senior Mixology Specialist, you will play a pivotal role in shaping and enhancing our bar and cocktail offerings. Your expertise will guide the development of a distinctive craft cocktail program that reflects our commitment to quality and creativity.Key Responsibilities:Innovate and design a unique...

  • Mobile CT Imaging Specialist

    2 weeks ago

    Madison, Wisconsin, United States Healthcare Support Full time

    Healthcare Support is currently seeking a mobile CT Imaging Specialist for a travel position.Position Overview & RequirementsSpecialty: CT Imaging SpecialistField: Allied Health ProfessionalDuration: 13 weeks40 hours per weekShift: 8 hours, eveningsEmployment Type: TravelBenefits: Up to $500 travel reimbursement, overtime and loyalty bonuses, reimbursement...

  • Mobile CT Imaging Specialist

    2 weeks ago

    Madison, Wisconsin, United States Healthcare Support Full time

    Healthcare Support is currently seeking a mobile CT Imaging Specialist for a travel position.Position Overview & RequirementsSpecialty: CT Imaging SpecialistField: Allied Health ProfessionalDuration: 13 weeks40 hours per weekShift: 8 hours, eveningsEmployment Type: TravelBenefits: Up to $500 travel reimbursement, overtime and loyalty bonuses, license and...

  • Senior Network Engineer

    2 months ago

    Madison, United States IT Shoulders, Inc. Remote Work Freelance Full time

    We are looking for a senior networking engineer for a contract job who will be working at one our customers in Madison, WI, USA. This individual reports to the the Senior Manager, Core Infrastructure Technology in the IT department. Essential Duties & Responsibilities:Planning and Design – Plan, develop, and implement network solutions Research new...

  • Senior Coffee Specialist

    2 weeks ago

    Madison, Wisconsin, United States Food Fight Full time

    Title: Senior Coffee Specialist Work Status: Non-Exempt/Hourly Reports to: General Manager Position Overview: Responsible for managing the daily functions of the café, which includes training and overseeing team members, assisting with inventory management, and ensuring compliance with all food safety and health regulations. Provide education on coffee...

  • Senior Accounting Specialist

    1 week ago

    Madison, Wisconsin, United States General Beverage Full time

    Position Overview:The Senior Accounting Specialist will be responsible for generating precise monthly financial reports, supporting budget development, and conducting variance analysis. This role requires collaboration with various teams and leadership to maintain the accuracy of financial documentation.Key Qualifications:A minimum of an Associate degree in...

  • Administrative Support Specialist to the Senior Leadership

    1 week ago

    Madison, Wisconsin, United States Oakwood Village Univ Woods Homes, Inc. Full time

    Executive Assistant Job DescriptionThe Executive Assistant plays a pivotal role in supporting the President and Chief Executive Officer at Oakwood Village. This position involves a wide range of administrative tasks, coordination responsibilities, and confidentiality upkeep. The successful candidate will be an integral part of the Management Team,...

  • Lead IT Support Specialist

    2 weeks ago

    Madison, Wisconsin, United States University of Wisconsin Hospitals and Clinics Authority Full time

    Work Schedule: This is a full-time position requiring 40 hours per week, scheduled for Monday to Friday from 8:00 am to 5:00 pm. This role will be performed entirely onsite. Be part of something remarkable Elevate your career in technology with a leader in healthcare. We are in search of a Senior Service Desk Specialist to:Serve as a subject matter...

  • Senior Network Architect

    1 week ago

    Madison, Wisconsin, United States IT Shoulders, Inc. Full time

    IT Shoulders, Inc. is seeking a highly skilled and experienced Senior Network Engineer to join our team. This role will focus on designing, implementing, and maintaining robust network infrastructure solutions for our clients. Responsibilities Network Planning & Design:Conduct in-depth research on emerging network technologies.Develop comprehensive network...

  • Finance Support Specialist

    2 weeks ago

    Madison, Wisconsin, United States Creative Financial Staffing Full time

    Why consider the Finance Support Specialist role:Established family-run firm with a legacy of over 80 yearsAdaptable work environmentEmphasis on teamwork and collaborationBecome part of a dedicated finance team comprising eight professionalsComprehensive benefits package: 401k matching, profit sharing, Health, Dental, Vision, and Flexible Spending AccountKey...

  • Home Care Support Specialist

    1 week ago

    Madison, Wisconsin, United States Capitol Lakes Full time

    About the Role:Capitol Lakes, a senior living community, is seeking a compassionate and skilled Home Care Support Specialist to provide personalized care and support to our residents in Independent Living. As a valued member of our team, you will play a vital role in enhancing the quality of life for our residents.Key Responsibilities:Provide companionship...

  • Educational Support Specialist

    2 weeks ago

    Madison, Wisconsin, United States Galin Education Full time

    Educational Support Specialist Job PostingAt Galin Education, our Educational Support Specialists engage in personalized interactions with students across middle school, high school, and college levels to foster their academic and personal growth. Our specialists equip students with essential executive function and academic competencies necessary for success...