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Senior Desktop Support

2 months ago

Madison, United States AE Business Solutions Full time

AE Business Solutions seeks a Senior Desktop Support Specialist to support and secure end-user technologies, including system management tools and software services.



**This position is HYBRID for current WI Residents Only. Onboarding will be 100% onsite**



Position Summary:

The position works to support and secure end-user technologies, including system management tools and software services. Additionally, this position shares responsibility for formulating and establishing agency technical policies, procedures, and guidelines for monitoring, managing, and maintaining personal computer systems in a complex server and network environment. This position also works within the Technical Services team to provide team and agency-wide leadership for administering and further developing ticketing systems for IT process management. The work environment requires team communication, cooperation, collaboration, and participation in planning.



Top Skills & Years of Experience (10+ years):

  • Excellent Customer Service and problem-solving skills are required.
  • Install and support Microsoft client operating systems in an Enterprise environment.
  • Support, install, administer, configure, and maintain commercial software applications as needed via an automation platform, including self-service access for user software installations.
  • Administer asset management platform for the automated inventory and tracking of device assignment and licensing of software for managed computers.
  • Act as the Technical Service team’s liaison to other teams when dealing with intake, transfer, and routing of user-reported incidents.
  • Account management, device imaging and deployment, application deployment, and integration of agency configuration management for Help Desk staff to use daily
  • Provide direction and guidance for the processing and resolution of help desk tickets.
  • Determine best mechanisms for assignment of help request tickets among the team.


Nice to have skills:

  • Relies on extensive experience and judgment to plan and accomplish goals. Independently performs a variety of tasks.
  • A wide degree of creativity and latitude is expected.




TECHNOLOGY. INNOVATION. PEOPLE


The AE Advantage

We're not a staffing company: We're an IT Solutions Integration company with an IT Staff Augmentation Division. We've been Madison-based for over 70 years. Not only is Madison the market we serve, but it's our home. We can also offer Health, PTO, or Full Benefits packages with ALL of our contract roles. YOU decide


** We pay a generous bonus for the referral of an eligible candidate who works for AE Business Solutions for 90 days**


AE Business Solutions does not sponsor applicants for employment visas.

AE Business Solutions is an Equal Opportunity Employer. EOE/AA