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Admissions Coordinator
1 month ago
Montare Behavioral Health is currently looking for an experienced Treatment Center Admissions Coordinator
As an Admission Coordinator you have a profound opportunity to transform the life of an individual suffering from addiction, mental illness and eating disorders. In this role you provide professional evaluation of Montare Behavioral Health affiliate services to potential clients and/or family members. This includes taking calls, accepting inquiries from individuals referred to Montare Behavioral Health, explaining services and related costs, conducting telephonic intakes, and providing guidance on federal regulations.
SCHEDULE / AVAILABILITY:
- Remote, some onsite for meetings or trainings.
- 2:30pm-10pm
Essential Duties & Responsibilities:
- Accept inquiries from individuals referred to Montare Behavioral Health, explain services and related costs, conduct intake calls, and provide guidance on federal regulations
- Effectively communicate Substance Abuse, Mental Health and Eating Disorder Professional Services to clients
- Enter leads and details of all communications into software database
- Meet minimum requirements in the areas of monthly calls, closing ratios, rescues, quality and productivity by efficiently answering, initiating and handling calls
- Effectively follow-up with pending leads by using appropriate sales methods to increase closing sales ratios.
- Develop and maintain a working knowledge of company protocols and procedures specific to Intake/Admission
- Review and gain knowledge of training materials regarding relevant federal regulation and maintain a general knowledge of all current changes and amendments to industry regulations
- Follow and abide by Admission Guidelines
- Attend all team meeting as required.
- Expected to be present in the office/communal workspace minimum of 15 hrs per week.
Education and Work Experience
- High School Diploma or equivalent required, AA degree preferred.
- One year sales experience preferred.
- One year of treatment center experience in either substance use, mental health or eating disorders.
- TREATMENT CENTER ADMISSIONS EXPERIENCE REQUIRED
Knowledge and Skills:
- Ability to speak clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; and participates in meetings.
- Excellent computer-based and telephonic skills.
- Exceptional and demonstrable customer service skills.
- Ability to multi-task and successfully prioritize workload.
- Excellent problem solving and decision-making skills.
- Willingness and ability to work in a fast-paced working environment.
- Working knowledge of Microsoft Word, Excel, and Outlook.
- Candidates in recovery must have 2+ years of sobriety
Pre-Employment Requirements
- Hiring is contingent upon completion of a background check, TB test, and clearance on a drug screen and pre-employment physical. Clean driving record and current first aid and CPR certification or willing to obtain upon hire. Additional requirements include receiving DOJ/FBI fingerprint clearance or an exemption and a submission of a signed Criminal Record Statement (LIC 508). Clean Background is a must.
- Montare Behavioral Health requires employees to be vaccinated with exceptions only as required by law (i.e. medical or religion).
PLEASE NOTE: The above reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work requirements which may be inherent in the position.
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