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Director, Strategic Enterprise Account Management

2 months ago

Chicago, United States Pacvue Full time
Job DescriptionJob Description

About Us:

Pacvue is the leading software suite for eCommerce advertising, sales, and intelligence. We help some of the world's largest brands grow their business on Amazon, Walmart, Instacart, and other marketplaces and work with sellers and agencies of all sizes to help them compete in the constantly changing world of online retail. Our mission is to empower teams to win in the future of eCommerce, and we do it by building first-to-market technology, solving complex problems with our customers, and bringing expertise, collaboration, and innovation to our work every single day.

Why work at Pacvue?

  • Be on the cutting edge - Pacvue is transforming the way brands and sellers win online. Our product uses machine learning, artificial intelligence, and data to make intelligent decisions and recommendations.
  • Have fun – we have an energetic and passionate team with a joint mission to win and help our brands and sellers succeed.
  • Learn – from the best  Our team is full of talented people who want to help you learn, grow – providing you with mentorship, the industry's best practices and thought leadership.
  • Grow fast – the eCommerce industry has grown fast in the past 2-3 years. Pacvue has grown even faster than most high-tech companies in the market.

About the role:

We are looking for a dedicated and proactive Director, Account Management, to join our team. This role will be responsible for managing and nurturing client relationships, ensuring client satisfaction, and driving account growth globally across multiple retail media platforms. This role requires excellent communication skills, a strategic mindset, and a deep understanding of the B2B SaaS landscape. The Account Manager will work as a member of a pod, closely collaborating with an assigned Customer Success pod to deliver outstanding service and results to our clients.

Responsibilities:

  • Client Relationship Management: Build and maintain strong, long-lasting client relationships by understanding their business needs and objectives.
  • Account Growth: Identify opportunities for account growth and work with clients to implement solutions that drive value. Help position clients for outsized growth and innovative solutions that drive their business forward.
  • Issue Resolution: Act as the main point of contact for clients, addressing and resolving any issues or concerns promptly and effectively.
  • Performance Tracking: Monitor account performance, analyze key metrics, and provide clients with regular reports and insights. Track client metrics and success internally, and report to leadership and cross-functional teams.
  • Collaboration: Work closely with the sales, customer success, and product teams to ensure a seamless client experience and to identify areas for improvement.
  • Pod Collaboration: Collaborate with the Customer Success pod assigned to your Account Management pod to coordinate efforts and ensure client needs are met effectively.
  • Client Feedback: Gather and communicate client feedback to internal teams to drive continuous improvement in our products and services.
  • Renewals and Upsells: Manage contract renewals and identify upsell opportunities to expand Pacvue's footprint within existing accounts, including globally and across several retailer media networks.

Skills & Qualifications:

  • Experience:7-10 years of experience in account management, preferably within the Retail Media industry.
  • Strong interpersonal and communication skills.
  • Excellent organizational and multitasking abilities.
  • Strategic thinking and problem-solving skills.
  • Ability to analyze data and provide actionable insights.
  • Proficiency with CRM software and other relevant tools.
  • Mindset: Customer-centric, proactive, and results-oriented.
  • Ability to work independently and as part of a team in a fast-paced environment.

Benefits:

  • Unlimited Paid Time Off
  • Paid Holidays and Floating Holidays
  • Medical, Dental, Vision, FSA/HSA, Life Insurance and Pet Insurance
  • 401k with Employer Match
  • Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization
  • Paid Parental Leave

Pacvue is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.