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Technical Support Specialist

2 months ago

Verona, United States Naviant Full time
Job DescriptionJob Description

Do you thrive on the challenge of dealing with various software platforms and in solving complex issues? Naviant is looking for a Technical Support Specialist with a technical background, high initiative, and a commitment to delivering quality customer service. Your role will involve resolving customer software issues and collaborating with fellow specialists to ensure customer success. If you have the ability to install, configure, and support software along with effective interpersonal skills, this is the role for you. Apply now to be part of our growing team

Naviant is a remote software service company delivering digital transformation solutions that streamline and automate routine business processes. We foster a high-performance culture that enhances personal growth and propels professional development. With ongoing support, mentorship opportunities, and a variety of ways to grow your role, we empower individuals to thrive. Joining the Naviant Team means engaging in collaborative projects with high company visibility and establishing connections across all levels and departments. We are committed to investing in your success, providing the ideal platform for you to elevate your career. Come be a part of our dynamic team at Naviant

What it takes to be a Technical Support Specialist:

  • Bachelor’s degree in technology related field or three to five years of system administration experience
  • Prior experience with Hyland (OnBase) and ABBYY Software desired
  • High initiative with the ability to operate successfully with minimal oversight
  • Commitment to quality and exceeding expectations
  • Demonstrated dependability
  • Ability to install, configure, and support software
  • Ability to diagnose and resolve software
  • Ability to clearly document customer install configurations and installation procedures
  • Strong interpersonal and customer relationship skills
  • Ability to train non-technical resources within a customer environment
  • Ability to evaluate new operating systems, networking technologies, and hardware advancements
  • Advanced troubleshooting skills
  • Ability to multi-task and meet multiple deadlines
  • Obtain necessary certifications to perform job duties

What your day will look like as a Technical Support Specialist:

  • Working hours: 9am - 6pm or 10am - 7pm CST
  • Provide support for customer software issues
  • Develop and maintain skill set necessary to install, configure, and support Hyland (OnBase), ABBYY, RPA and related solutions offerings
  • Plan and execute software upgrades and install software patches
  • Perform system audits and analysis to provide recommendations to enhance system functions
  • Provide training to non-technical resources
  • Function as a highly collaborative team member, supporting other specialists
  • Ensure customer success in using software solutions
  • Accurate reporting of project assignments and activities

Naviant Culture:

Our employees enjoy a work culture that promotes open communication, sharing knowledge, taking initiative and responsibility, understanding our customers, providing innovative solutions, and valuing a work life balance.

Traditional Benefits:

Health, Dental, and Vision Insurance; Disability and Life Coverage; Flexible Spending Plans; Paid Time Off (PTO); 401(k) with Match Program

Other Benefits:

Remote Work Environment, Home Office Allowance, Parent Program, Charitable Giving Program, Volunteer Time Off (VTO), Wellness Initiatives

Must be authorized to work in the U.S. Sponsorship not provided.

Employees must reside in the U.S.

Naviant is an Equal Opportunity, Affirmative Action, and E-Verify Employer seeking a diverse and talented workforce.

Please use the links below for important information when applying for work with Naviant:
E-Verify Notice | Right to Work Notice English or Spanish

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