Operations Support Specialist

2 weeks ago


Verona, Virginia, United States Gateway Services Inc Full time

ABOUT GATEWAY SERVICES INC:

Gateway Services is North America's premier accredited pet aftercare provider, delivering 24/7 professional grief support, memorial keepsakes, pet burial, and fully traceable pet cremation services.

With over 150 locations and a dedicated team of 2,000 professionals serving more than 17,000 veterinary clinics across North America, Gateway has established a strong reputation for providing compassionate and respectful aftercare for pets and their owners.

Position Overview:
The Operations Support Specialist, reporting to the Operations Care Center Manager, plays a crucial role in various operational tasks, including the management of the retort, crafting and packaging paw prints, engraving memorial plaques, and processing cremated remains.

This role involves collaboration within a close-knit team in a care center environment.

Key Responsibilities:
- Operate the retort and manage the creation and packaging of paw prints.
- Engrave plaques and memorial items while ensuring quality control.
- Process and package cremated remains as required.
- Monitor equipment functionality, making necessary adjustments and submitting maintenance requests.
- Conduct basic cleaning and housekeeping tasks, including sweeping, mopping, vacuuming, and dusting.
- Maintain equipment used in cremation processes, ensuring cleanliness and operational efficiency.
- Adhere to safety protocols to protect oneself and others from hazardous materials or dust exposure. Qualifications:
- Strong customer focus, prioritizing quality, safety, and ethical practices.
- Proven ability to work collaboratively as a flexible and adaptable team player.
- Comfortable in building and maintaining relationships with industry professionals and pet owners.
Benefits:
- Comprehensive medical plans with 100% coverage after deductibles and copays.
- National dental plans covering various services at no cost to members.
- Company-paid Life/AD&D, STD, and LTD for all full-time employees.
- Tax-advantaged 401(k) retirement plan.
- Employee Assistance Program.
- Paid holidays and time off.
- A sense of community and support.
- Scholarship opportunities through the Great Hearts & Minds Scholarship Program.
- Tuition reimbursement through Gateway Services Inc.

Gateway Services Inc. and its brands are dedicated to promoting accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our most valuable asset, and their cultural differences, life experiences, self-expression, and unique capabilities contribute to our company culture and success.

If accommodations are needed due to a disability during any stage of the recruitment process, please inform Human Resources.



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