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Association Membership Director

2 months ago

Arlington, United States Arlington-Mansfield Area YMCA Full time
Job DescriptionJob DescriptionARLINGTON-MANSFIELD AREA YMCA JOB DESCRIPTION

Job Title: Association Membership Director

Job Location:

FLSA Status: Exempt

Job Code:

Reports to: Branch Executive Director

Revision Date: 04/05/2021

Leadership Level: Multi-Team Leader

Primary Function/Department: Membership

POSITION SUMMARY:

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Association Membership Director at the Arlington-Mansfield Area YMCA is responsible for the AMA YMCA's membership strategies that lead to increased sales and retention for the association, as well as to community recognition as a leader in our industry.

OUR CULTURE: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

ESSENTIAL FUNCTIONS:

  1. Serves as the expert for membership to all AMA YMCA branches, staying abreast of marketing trends and innovation in the industry. Leads association membership cabinet.
  2. In collaboration with each branches' Membership Director, creates and implements membership sales, retention, and quality control measurement strategies and tools for the association.
  3. Analyzes data and evaluates the effectiveness of sales, customer service, methods, costs, and results to inform further strategy development.
  4. Develops and implements a comprehensive strategy to meet all association sales, recruitment, and retention goals, minimizing terminations. Works with Executive Directors and branch teams to communicate all membership campaigns and events.
  5. Develops a robust corporate membership strategy and leads the association in implementing a corporate membership program that will produce membership growth and impact in the business communities we serve.
  6. Oversees and supervises the association's call center.
  7. Responsible for overseeing the development, implementation, and ongoing front-facing support of the Y's online services including online registration, membership purchasing, and point of sale transactions.
  8. Provides support to initiatives to increase membership from culturally and linguistically diverse backgrounds.
  9. Ensures staff in our association is utilizing the membership software and other tools and are meeting association standards.
  10. In conjunction with Executive Directors, responsible for the success of the membership compliance audits.
  11. Serves as Membership Director for the North YMCA and adheres to all essential functions of a branch Membership Director.
  12. Functions as the primary point of contact with the Association Marketing Director.



LEADERSHIP COMPETENCIES:

  • Engaging Community
  • Communication & Influence
  • Developing Self & Others

QUALIFICATIONS:

  • Bachelor's degree in related field preferred or equivalent combination of education and experience preferred.
  • YMCA Multi-Team Leader certification preferred.
  • Previous supervisory experience in customer service preferred.
  • Ability to think strategically and communicate strategies with directors and senior leadership.
  • Possess skills in organization, attention to detail, communication, customer relations, motivating staff/volunteers, managing multiple priorities.
  • Ability to analyze and solve problems and demonstrate assertiveness to manage the scope and diversity of responsibilities.
  • Excellent personal computer skills and experience with standard business software.
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
  • CPR/AED/O2/First Aid certifications and Child Abuses Prevention, Understanding Your Biases, Anti-Harassment, Blood Borne Pathogens, Hazard Communication Awareness, and Slips, Trips, and Falls trainings required within 30 days of hire.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
  • The employee frequently is required to sit and reach, and must be able to move around the work environment.
  • The employee must occasionally lift and/or move up to 10 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
  • The noise level in the work environment is usually moderate.


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