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Client Solutions Manager

2 months ago

Somerville, United States VIA Science Full time
Job DescriptionJob Description

VIA is making an impact, and so can you.

VIA’s mission is to make communities cleaner, safer, and more equitable. In order to improve communities, verification, integration, and analysis across multiple private data sources is a requirement, but it's also costly and massively time consuming. Using our Web3 platform, VIA enables real-time data verification, replicable integration, and privacy-preserving analysis of energy and environmental data. The U.S. Department of Defense (DoD) and energy companies around the globe trust VIA to help them solve their toughest data challenges.

As a Client Solutions Manager, you will ensure the alignment of product development plans and implementation strategies. The ideal candidate will play a strategically cohesive role, increasing effectiveness and efficiency, and contributing directly to the robust development, customization, and implementation of our Web3 platform and solutions. You will drive product strategy roadmap assessments against key milestones, operationalize business intelligence data, create action plans around key insights and identify product improvement opportunities.

A vital player on the client delivery team, our Client Solutions Manager (Lead) will actively participate in pre-sales strategy meetings, sprints and stand ups, client presentations and updates to ensure the seamless integration of our software into customers’ existing workflows, aligning with their goals, and ensuring optimal precision delivery.

In this role, you will:

  • Work closely alongside our C-suite team members to interface with our most valued customers
  • Collaborate on pre-sales / pre-contracting engagements:
  • Scoping and forecasting customer needs
  • Presenting software demos
  • Defining solution and project design
  • Preparation of proposals
  • Participate in both the technical and commercial team product planning and roadmapping
  • Identify and drive solutions for user challenges from product strategy ideation to execution
  • Engage in day-to-day customer engagement operations and be the “go-to” person for customer perspectives within a number of teams
  • Support multiple customer implementations or integrations effectively (i.e., ensure that timelines, client communication, and quality of work standards are being met), including:
  • Defining product strategy and constraints by working directly with customers and collaborating with internal stakeholders including technical team leads
  • Guiding the technical team using customer / stakeholder feedback
  • Managing customer expectations proactively throughout engagements
  • Strategize and develop avenues for product expansion with current customers

Requirements

  • Ideally a degree in engineering (software, mechanical, electrical, or other)
  • 3+ years in a customer facing role in technology consulting or other related fields
  • Experience working with multiple senior stakeholders (working across both technical and commercial business functions)
  • A consistent track record of excellent client service and ‘on time’ delivery (managing projects with multiple processes and deliverables)
  • Ability to travel up to 25% to customer meetings (as required)
  • Ability to be flexible across different time zones to foster relationships with international customers
  • Eligibility to obtain a U.S. Security Clearance (Secret Level)
  • Be self-motivated and driven.
  • Be passionate about sharing your vision and inspiring others to positively influence outcomes.
  • Possess excellent verbal and written communication skills with the ability to explain complex concepts to both technical and non-technical audiences.
  • Be an inclusive leader who fosters collaboration.
  • Demonstrate a strong interest in emerging technology trends, with a particular focus on topics such as Web3, AI, and decentralized applications.

Benefits

Our approach to developing innovative solutions, commitment to continuous learning, and culture of celebrating our collective diversity makes every day rewarding

Read about our perks and benefits here. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.