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Client Support Specialist

2 months ago

Somerville, Massachusetts, United States Complete Staffing Full time
Position Title: Case Manager

Key Responsibilities:

As a Case Manager, you will be responsible for the following essential functions:

1. Conduct thorough interviews and assessments of applicants to understand their needs.
2. Engage with clients and their families in various settings, including their homes and community locations, on a regular basis.
3. Provide crisis intervention and informal counseling to ensure client safety and well-being.
4. Offer support for complex issues related to dual diagnoses and behavioral challenges.
5. Assist clients with financial management, including budgeting and credit repair, and help them access necessary benefits and healthcare services.
6. Facilitate connections to educational, employment, and volunteer opportunities, and provide referrals to mainstream services.
7. Schedule and accompany clients to important meetings and appointments.
8. Teach essential life skills, social skills, and healthy coping mechanisms.
9. Develop, monitor, and implement individualized service plans (ISP) tailored to each client.
10. Ensure compliance with housing lease agreements and maintain health and safety standards.
11. Organize and maintain accurate client records and program documentation.
12. Enter detailed meeting notes and assessments into online database systems.
13. Organize and lead peer support groups to foster community among clients.
14. Act as a liaison between clients and landlords, property management, and housing agencies.
15. Support clients in maintaining their living spaces to meet quality standards.
16. Assist with housing relocation as needed.
17. Coordinate services among various providers in each client's network.
18. Conduct outreach to community partners to promote services and recruit new clients.
19. Build and maintain positive relationships with human service and government agencies.
20. Participate in supervision, staff meetings, and community-based discussions.
21. Conduct supervised drug screenings for clients regularly.
22. Provide limited after-hours support as necessary.
23. Exhibit strong written and verbal communication skills.
24. Adhere to organizational policies and code of conduct.
25. Perform additional related duties as assigned.

Qualifications:

- High school diploma required.
- Valid driver's license and reliable transportation are necessary.
- At least one year of relevant experience in services related to homelessness, mental health, and substance abuse.
- Proficient in computer applications, including Microsoft Word and Excel.
- Must be flexible, reliable, and possess a positive attitude.
- Strong time management skills and ability to meet deadlines.
- Organized and capable of multitasking effectively.
- Ability to work independently as well as collaboratively in a team environment.