Customer Support Specialist

3 weeks ago

Lancaster, United States Koble Full time
Job DescriptionJob Description

We are looking for a Support Specialist who will help our customers thrive by solving technical support questions that come up as they use our ERP software to grow their businesses. 

About Us 
For 30+ years Koble has been leading the way for small to medium-sized enterprises to manage and grow their businesses. Our customers make things happen - from manufacturing to equipment sales/services to distribution - and our team is passionate about working alongside them through ERP software and professional services to help them grow and flourish. 

Our culture is built on the foundation of Christian values and the conviction that the purpose of work is to bless others. We strive to bless our customers, honor each other, and build our communities. (Check out koblesystems.com/company to learn more about our culture) 

Today we serve hundreds of businesses throughout US and Canada with a team of over sixty employees, and we're growing fast 

Location 
Lancaster, PA or Moscow, ID with remote options   

Responsibilities 
Core responsibilities revolve around solving incoming support requests such as bugs, system crashes, technical issues and questions, utility errors, and other general questions to ensure our customers can continue to run their business well on the system.  

In this role you will:  

  • Respond to incoming customer requests (via phone call or ticket submission) and find long-term solutions 

  • Run technical updates, upgrades, and server migrations for customers 

  • Collaborate with engineering on bug tracking and managing tickets to ensure resolutions are found and communicated back to the client  

  • Become a subject matter expert in our ERP software 
     

Qualifications:  

  • Ability to learn a new software tool with many uses and identify how to improve current processes 

  • Strong troubleshooting skills 

  • Passion for client success, and a drive to ensure the customer is blessed 

  • Ability to communicate well, both with clients and teammates, and to follow through on commitments  

  • Experience in finance or familiarity with financial processes, preferred  

Why Join Koble? 

  • Join a cohesive and welcoming team culture that is focused on honoring God and helping people flourish 

  • Foster healthy professional relationships and further your career 

  • Contribute to helping businesses grow by putting ERP software to work 

As a member of the Koble team, you'll receive:  

  • The opportunity to work with small businesses 

  • Competitive salary 

  • Remote/hybrid working options 

  • Health coverage option for individual and family 

  • Dental, vision, short-term and long-term disability options available 

  • SIMPLE IRA plan 

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