Customer Support Specialist

1 week ago


Lancaster, California, United States Qonten Full time

Customer Support Specialist

We are seeking a dedicated Customer Support Specialist to enhance our customer service experience at Qonten. This role requires a positive and professional attitude, with the ability to effectively manage multiple tasks and prioritize responsibilities.

Key Responsibilities:

  • Develop and maintain an extensive knowledge base of our evolving products and services.
  • Provide exceptional service to both internal and external customers.
  • Respond promptly to customer inquiries and solicit feedback to improve service quality.
  • Assist customers with technical support issues through inbound and outbound calls.
  • Transfer calls to appropriate departments as necessary and provide reporting on service levels.

Qualifications:

  • Minimum of 1 year of experience in a customer service role, preferably within a call center environment.
  • Strong problem-solving skills and negotiation abilities.
  • Experience in de-escalating customer service calls is highly valued.

At Qonten, we value our employees and offer a supportive work environment that encourages professional growth. If you are passionate about providing excellent customer service and thrive in a dynamic setting, we invite you to consider this opportunity.



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