Customer Support Specialist
1 week ago
Customer Support Specialist
We are seeking a dedicated Customer Support Specialist to enhance our customer service experience at Qonten. This role requires a positive and professional attitude, with the ability to effectively manage multiple tasks and prioritize responsibilities.
Key Responsibilities:
- Develop and maintain an extensive knowledge base of our evolving products and services.
- Provide exceptional service to both internal and external customers.
- Respond promptly to customer inquiries and solicit feedback to improve service quality.
- Assist customers with technical support issues through inbound and outbound calls.
- Transfer calls to appropriate departments as necessary and provide reporting on service levels.
Qualifications:
- Minimum of 1 year of experience in a customer service role, preferably within a call center environment.
- Strong problem-solving skills and negotiation abilities.
- Experience in de-escalating customer service calls is highly valued.
At Qonten, we value our employees and offer a supportive work environment that encourages professional growth. If you are passionate about providing excellent customer service and thrive in a dynamic setting, we invite you to consider this opportunity.
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