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Customer Support Specialist

2 months ago

Lancaster, California, United States Qonten Full time

Customer Support Specialist

We are seeking a dedicated Customer Support Specialist who will play a crucial role in enhancing our customer experience. This position requires a positive and professional attitude, with the ability to manage multiple tasks effectively.

Key Responsibilities:

  • Develop and maintain an extensive knowledge base of our evolving products and services.
  • Provide exceptional service to all internal and external clients.
  • Respond promptly to customer inquiries and solicit feedback to enhance service quality.
  • Assist customers with technical support issues through inbound and outbound communication.
  • Transfer calls to appropriate departments as necessary and provide reporting on service levels.

Qualifications:

  • Minimum of 1 year of experience in a customer service role, preferably within a call center environment.
  • Strong problem-solving skills and the ability to negotiate effectively.
  • Comfortable meeting performance metrics related to quality and call handling times.

This role is ideal for individuals with a background in customer service or administrative functions, particularly in contact centers. We value your expertise and are committed to providing a supportive work environment.