Workforce Operations Coordinator

3 months ago


Houston, United States FIRST SERVICE CREDIT UNION Full time
Job DescriptionJob Description

Address: 16430 Park Ten Place, Houston, Texas 77084

Role: Coordinate the activities of the hiring needs in the organization including the onboard/offboard program, supporting the Applicant Tracking System (ATS) along with communication of the ATS. Administration assistance of employee programs such as payroll, benefits, 401k, Leaves of Absence and unemployment. Aid the the department with new and current staff in all areas to include working with the outsourcing company PEO, human resource duties and event style functions, including, but not limited to: running NEO Express, hosting Orientation overview and internal and external career fair participation.

Essential Functions & Responsibilities:

  • Coordinate with hiring managers to support their staffing needs by doing direct outreach to the hiring manager on each role. Facilitate the process of hiring by ensuring to drive the process proactively including the internal transfer process. Assist in maintaining job descriptions / salary ranges to ensure they are current and representative of role. Assist the manager on resume selection and pre-screening steps including application, authorizations and assessments. Facilitate final selection with manager selection and then process reference and background checks including credit, criminal search, pre-employment drug screening and Bondability.
  • Facilitate staffing program including: post job openings externally, manage eSource for internal job posting, manage Careers site with Marketing for FSCU site-jobs external, manage, sort, and track per position plus all applications and resumes, screen resumes and job applications for managers and send them electronically, direct the selection and recruitment of employees, temporary employees, and interns, set up interview appointments, schedule candidates for on-site, one way video or zoom interview(s) after pre-screening and assessment is complete. Develop relationships with external employment resources, coordinate start dates with hiring manager and Training Department for New Employee Orientation (NEO and NEO Express), assist with onboarding, create / maintain recruiting reports. Extend verbal and written employment offer and upon acceptance coordinate start dates with hiring manager and training department for NEO or NEO Express; create / maintain recruiting reports.
  • Ensure the onboarding process is complete for every employee. Support to onboarding includes conducting NEO Express or ensuring orientation overview by processing the signed new hire documents and verifying the I-9 documents. Conduct benefit overview and initial sign up by providing overview and explanation to all new team members.
  • Back up to all human resource programs and general workflows including: orientation, job posting and transfer, exit interviews, job shadowing and other development programs stemming from the human resource area. Plus, payroll & timesheets, data systems for employee records currently with AppExtender, benefits, 401(k) summary and enrollment, Leaves of Absence (LOA + FMLA), unemployment.
  • Assist in maintaining job descriptions in compensation and salary software. Perform due diligence by auditing the software program to ensure it is in line with payroll database and other HR software.
  • Perform other related duties as assigned.

Performance Measurements:

1. To uphold and encourage the First Service culture which includes the First Service Compass, quality standards, traits, and behaviors.

2. To maintain a professional work environment and business like appearance.

3. To provide timely, accurate, professional and confidential presence for recruiting and payroll and other functions within the HR Department.

4. To meet required deadlines of projects, HR functions and responsibilities.

5. To keep manager informed regarding key operating issues affecting the department.

Knowledge and Skills:

Experience - One year to three years of similar or related experience.

Education - (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree).

Interpersonal Skills - Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Other Skills - Excellent organizational skills; proficient with spreadsheets; must be able to multi-task. Proficient in oral and written communications. Proficient in Microsoft Office products, including but not limited to Word, Excel, and Outlook. Maintain a high level of confidentiality at all times. Willingness to attend training seminars and meetings outside normal working hours.

Physical Requirements

While performing the duties of the job, the employee is regularly required to:

--position self to move about the work area

--reach, grab, sort

--communicate in person and via telephone with orders

--ability to transport a minimum of 10 pounds



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