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Fleet Operations Coordinator

2 months ago

Houston, Texas, United States EBlock Corp. Full time

Position Overview:

EBlock Corp. is dedicated to revolutionizing the automotive auction and retail experience through innovative technology and exceptional service. Our mission is to streamline the vehicle transaction process, ensuring seamless connections between buyers and sellers.

The Fleet Operations Coordinator plays a crucial role within our operations team, emphasizing outstanding customer service and precise administrative support. This position requires a proactive individual who excels in customer interactions, collaborates effectively with internal teams, and pays close attention to detail.

Key Responsibilities:

What You Will Be Responsible For:

  • Delivering prompt and professional service through various communication channels, ensuring every customer interaction is characterized by friendliness and professionalism.
  • Maintaining a calm and composed demeanor, particularly in high-pressure situations.
  • Addressing customer inquiries with efficiency and courtesy.
  • Working closely with the Mechanic Shop Coordinator to oversee vehicle work orders, ensuring accurate communication regarding vehicle issues and repair costs.
  • Assisting in the timely updating of condition reports (CRs) after repairs, ensuring charges are processed and work orders are finalized.
  • Preparing and enhancing sale-day announcements, including updates on vehicle statuses and inspection fees.
  • Resolving customer complaints amicably and escalating significant issues to the Fleet Lease Manager.
  • Helping to organize fleet lease lanes for auction events.
  • Maintaining effective communication with the Fleet Lease Supervisor to ensure compliance with directives and schedules.
  • Coordinating supply and form orders with the Office Supervisor.
  • Representing absentee seller customers on Sale Day, managing transactions according to customer instructions.
  • Contributing to record-keeping for sales promotions and advertising efforts.
  • Suggesting enhancements in customer service and operational procedures to the Fleet Lease Supervisor.
  • Overseeing Fleet Lease Accounts to ensure adherence to sale plans and company policies, assisting with corrective actions as needed.
  • Monitoring compliance with customer contracts and supplier agreements.
Qualifications:

What You Will Need:

  • A High School diploma or GED, with at least 1 year of experience in a customer service-oriented role.
  • Previous clerical experience is highly valued.
  • Experience in an auction environment is preferred.
  • Strong typing, communication, and email skills.
  • Bilingual proficiency in Spanish and English is a plus.

What We Offer:

  • Competitive compensation
  • Comprehensive Medical, Dental & Vision plans
  • 401k/RRSP with matching contributions
  • Company-paid Group Life/AD&D insurance
  • Paid time off
  • Flexible work environment
  • Opportunities for continuous learning
  • A vibrant company culture

EBlock Corp. is committed to fostering a diverse workforce and is an equal opportunity employer. We encourage qualified applicants from all backgrounds to apply.

We prioritize cybersecurity and ensure that all active job openings are listed on our careers page. EBlock Corp. will only contact candidates through official channels and does not require sensitive personal information during the application process.