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Service Operations Coordinator

2 months ago

Houston, Texas, United States Tadco Roofing & Waterproofing Full time
Job Overview

Salary: Competitive

TADCO Roofing and Waterproofing stands as a leading provider in the commercial roofing sector, committed to offering outstanding roofing solutions from the initial concept through to final execution. We emphasize the importance of establishing enduring relationships with our workforce, suppliers, manufacturers, clients, and stakeholders. Our unwavering dedication to safety, quality, and value forms the foundation of our business, as we aim to build trust one roof at a time.

We are in search of a Service Coordinator for our operations, whose main responsibility will be to effectively oversee and manage the service-related functions within the Service department.

Key Responsibilities

  • Generate service tickets in our internal management system as they are received.
  • Update CRM calendar and perform necessary follow-ups.
  • Input tickets into our financial software.
  • Collaborate with the accounting team to ensure accurate and complete invoicing for clients.
  • Establish profiles for new clients.
  • Provide daily reporting as required.
  • Maintain all platforms with current information.
  • Address a high volume of correspondence with vendors, team members, and clients.
  • Manage client expectations and improve service delivery.

Qualifications

  • Proficient problem-solving abilities and the capacity to respond swiftly to customer service challenges.
  • Exceptional verbal and written communication skills.
  • A minimum of 3 years of relevant experience in customer service roles.
  • Familiarity with Microsoft Office Suite (including PowerPoint), internet applications, and client-specific software.
  • Strong time-management skills and the ability to adapt to shifting priorities.

Employee Benefits

  • Comprehensive Medical Insurance
  • Dental Coverage
  • Health Insurance Options
  • Vision Coverage
  • Paid Time Off
  • Company-Provided Mobile Phone
  • Company-Provided Laptop
  • Bonus Opportunities