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Service Operations Coordinator
2 months ago
Salary: Competitive
TADCO Roofing and Waterproofing stands as a leading provider in the commercial roofing sector, committed to offering outstanding roofing solutions from start to finish. Our dedication to cultivating enduring relationships with our workforce, suppliers, manufacturers, clients, and stakeholders is at the heart of our operations. We emphasize safety, quality, and value, striving to build trust one roof at a time.
We are seeking a Service Coordinator for our Houston office. The primary role involves effectively managing and supervising the service-related functions within the Service department.
Key Responsibilities
- Generate service tickets in our internal system as they are received.
- Update CRM calendar and conduct follow-ups.
- Input tickets into our financial software.
- Collaborate with the accounting team to ensure accurate and complete billing for clients.
- Establish new customer accounts.
- Provide daily reports as required.
- Maintain all platforms with current information.
- Handle a high volume of emails with vendors, team members, and clients.
- Manage customer expectations and improve service levels.
Qualifications
- Strong analytical skills with the ability to quickly address customer service challenges.
- Exceptional verbal and written communication abilities.
- A minimum of 3 years of relevant experience in customer service.
- Proficient in Microsoft Office (including PowerPoint), internet applications, and client-specific software.
- Effective time management and adaptability to changing priorities.
Benefits Offered
- Medical Insurance
- Dental Insurance
- Health Insurance
- Vision Insurance
- Paid Time Off
- Company Phone Provided
- Company Laptop Provided
- Bonus Opportunities
