Current jobs related to IT Helpdesk Specialist - San Francisco - TCWGlobal
-
Helpdesk Support Specialist
2 days ago
San Antonio, Texas, United States Collabera Full timeJob Title: Helpdesk Support AnalystCollabera is seeking a skilled Helpdesk Support Analyst to join our team. As a Helpdesk Support Analyst, you will be responsible for resolving help desk and IT-related issues, troubleshooting hardware and software problems, and providing tier 2 level support to end-users.Key Responsibilities:Resolve help desk tickets in a...
-
Helpdesk Support Specialist
5 days ago
San Antonio, Texas, United States Collabera Full timeJob Title: Helpdesk Support AnalystWe are seeking a skilled Helpdesk Support Analyst to join our team at Collabera. As a Helpdesk Support Analyst, you will be responsible for resolving help desk and IT-related issues, troubleshooting hardware and software problems, and providing tier 2 level support to end users.Key Responsibilities:Resolve help desk tickets...
-
Helpdesk Support Specialist
2 weeks ago
San Antonio, Texas, United States Collabera Full timeJob SummaryCollabera is seeking a highly skilled Helpdesk Support Analyst to join our team. As a Helpdesk Support Analyst, you will be responsible for providing level 1 & 2 support to our clients, resolving multiple tickets, and utilizing ServiceNow ticketing experience.Key ResponsibilitiesProvide technical support to clients via phone, email, or chatResolve...
-
Helpdesk Support Specialist
2 weeks ago
San Antonio, Texas, United States Collabera Full timeJob Summary:Collabera is seeking a skilled Helpdesk Analyst to join our team. As a Helpdesk Analyst, you will be responsible for providing technical support to our clients and resolving desktop issues over the phone and by remote.Key Responsibilities:Provide technical support to clients via phone and remote accessResolve desktop issues and troubleshoot...
-
Helpdesk Support Specialist
2 weeks ago
San Antonio, Texas, United States Collabera Full timeJob SummaryWe are seeking a highly skilled Helpdesk Support Analyst to join our team at Collabera. As a Helpdesk Support Analyst, you will be responsible for providing technical support to end-users, resolving hardware and software issues, and working to improve the overall customer experience.Key ResponsibilitiesProvide technical support to end-users via...
-
Helpdesk Support Specialist
3 weeks ago
San Antonio, Texas, United States Collabera Full timeJob SummaryCollabera is seeking a highly skilled Helpdesk Support Analyst to join our team. As a Helpdesk Support Analyst, you will be responsible for providing technical support to our clients and ensuring that their IT needs are met.Key ResponsibilitiesTechnical SupportProvide technical support to clients via phone, email, and in-person Troubleshoot and...
-
Helpdesk Support Specialist
6 days ago
San Antonio, Texas, United States Collabera Full timeJob SummaryWe are seeking a skilled Helpdesk Support Analyst to join our team at Collabera. As a Helpdesk Support Analyst, you will be responsible for resolving help desk and IT-related issues, troubleshooting hardware and software problems, and providing tier 2 level support to end users.Key ResponsibilitiesResolve help desk tickets in a timely and...
-
San Francisco, California, United States Financial Services IT Full timePosition OverviewWe are seeking a dedicated IT Support Specialist to enhance our technology services within a prominent financial services educational environment. This role is ideal for individuals who thrive in a dynamic setting, collaborating with students and faculty while managing a variety of technological tools.Key ResponsibilitiesProvide exceptional...
-
San Francisco, California, United States Financial Services IT Full timePosition OverviewWe are in search of a dedicated IT Support Specialist who possesses a strong foundation in user assistance, particularly with Mac systems and cloud technologies. This role is essential in providing direct support to faculty and staff within an academic setting.Key ResponsibilitiesProvide comprehensive technology support to faculty and staff,...
-
School IT Support Specialist
4 months ago
San Francisco, United States Financial Services IT Full timeJob DescriptionJob DescriptionWould you like to work at a leading independent high school?Do you enjoy working with a students, faculty, and a variety of technologies each day?Do you excel at providing technology solutions to smart, driven individuals?If you answered yes to these questions then we have an exciting opportunity that’s right up your alley.We...
-
Technical Support Associate
3 weeks ago
San Diego, California, United States RIVO Holdings, LLC Full timeJob SummaryRIVO Holdings, LLC is seeking a highly skilled and detail-oriented Helpdesk Technician I to join our dynamic team. As a Helpdesk Technician I, you will be responsible for providing top-notch technical support and exceptional customer service to our employees.Key ResponsibilitiesTechnical Support: Provide comprehensive technical support and...
-
San Francisco, California, United States Financial Services IT Full timePosition OverviewAre you interested in contributing to a prestigious independent high school environment? Do you thrive in a dynamic setting where you engage with students, faculty, and diverse technologies daily? If you possess a knack for delivering effective technology solutions to intelligent and motivated individuals, this role may be a perfect fit for...
-
Helpdesk Support Specialist
2 days ago
San Antonio, Texas, United States Collabera Full timeJob DescriptionCollabera is seeking a skilled Helpdesk Support Analyst to join our team.Key Responsibilities:Provide level 1 & 2 support to resolve multiple tickets efficiently.Utilize ServiceNow ticketing experience to streamline support processes.Proficiency in Spanish is a significant advantage.Requirements:Ticketing and ServiceNow expertise.Excellent...
-
Helpdesk Support Specialist
1 day ago
San Antonio, Texas, United States Collabera Full timeJob DescriptionCollabera is seeking a skilled Helpdesk Support Analyst to join our team.Key Responsibilities:Provide level 1 & 2 support to resolve multiple tickets efficiently.Utilize ServiceNow ticketing experience to streamline support processes.Offer bilingual support, with Spanish being a significant asset.Requirements:ServiceNow ticketing...
-
Helpdesk Support Specialist
2 weeks ago
San Antonio, Texas, United States Collabera Full timeJob Summary:Collabera is seeking an experienced IT desktop support technician to join our team as a Helpdesk Support Analyst. As a key member of our technical support team, you will be responsible for resolving help desk and IT-related issues, providing tier 2 level support to end users, and troubleshooting hardware and software issues.Key...
-
IT Support Specialist
5 days ago
San Rafael, California, United States P65 IT LLC Full timeAbout the RoleWe are seeking a highly skilled and motivated IT Support Technician to join our team at P65 IT LLC. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients, ensuring their IT systems are running smoothly and efficiently.Key ResponsibilitiesProvide internal helpdesk support to...
-
Advanced IT Helpdesk Associate
4 weeks ago
San Francisco, California, United States IT-XY GmbH Full timeAbout IT-XY GmbHIT-XY GmbH is a pioneering platform in AI-driven SMS and email marketing, renowned for its exceptional messaging capabilities across critical communication channels. Our innovative approach integrates intelligence throughout the consumer's buying journey, enabling businesses to engage in highly personalized interactions with their clientele...
-
IT Support Specialist
4 weeks ago
San Francisco, California, United States ACLU - National Office Full timeABOUT THE POSITION The ACLU is looking for a dedicated IT Support Specialist to join our Information Technology Department. This role is designed to provide essential support to our diverse staff across various locations. The IT department is responsible for delivering technology-driven services and assistance to over 550 personnel nationwide, ensuring that...
-
IT Support Operations Specialist
4 weeks ago
San Francisco, California, United States Intrax Full timePosition Overview: The IT Support Operations Specialist possesses excellent communication and technical skills to deliver essential IT services to our personnel. This role is integral to a dedicated, customer-focused team that contributes significantly to the mission of promoting global understanding through cultural exchange. The team provides support to a...
-
Technical Support Specialist
2 weeks ago
San Antonio, Texas, United States VIP Staffing Full timeJob Title: Technical Support SpecialistJob Summary:VIP Staffing is seeking a highly skilled Technical Support Specialist to join our team as a Tier 2 Helpdesk Engineer. As a Technical Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting technical issues, and documenting solutions using Kaseya help desk...
IT Helpdesk Specialist
4 months ago
IT Helpdesk Specialist
San Francisco, CA 94111 (Onsite 3 days- *local candidates)
$48-50hr (Weekly pay + benefits)
Part-time: 32hrs a week (8am-5pm) M-Wed or Tues-Thurs, 1 day remote
6-12 month contract (Great potential for extension/permanent)
Our client is a privately owned global real estate investment, development and management firm, founded in 1957, with a presence in 395 cities in 30 countries and $95.70 billion of investment assets under Management. They are seeking an IT Helpdesk Specialist to join their team You will be responsible for providing high-level and efficient end-user support in the use of technology and applications within the company domain. You will resolve issues including but not limited to: user requests for access, new user account creation, termination of user accounts, installing operating systems and software, configuring user profiles. Includes hands-on (remote access) and phone support.
JOB FUNCTIONS:
Provide end-user support responding to calls as well as tickets entered into the IT Help Desk System.
Log helpdesk calls received via phone into the Help Desk system.
Open, resolve and close tickets in the IT Helpdesk System.
Escalate issues to other IT groups or outside vendors as appropriate.
Assist users with use of desktop operating systems and application software including, but not limited to, and subject to change:
Desktop O/S Windows / MacOS
Microsoft Office (Outlook, Word, Excel, PowerPoint)
Exchange user administration
Messaging support
Mobile Device support
Remote access support (VPN, VPN for RDP and RDS).
Active Directory user and device administration.
Update documentation, as needed.
Provide 1-month after hours support on a rotation basis.
Provide quotes to obtain approval for computer equipment purchases per documented Central Guidelines.
Experience:
Computer Science Technical Degree or equivalent experience
5+ Helpdesk experience supporting end-users onsite and remote
Must have excellent customer service skills, engaging and ability to handle unhappy clients
Excellent communication (phone and in person) skills to effectively support end-users.
Experience to troubleshoot networking issues
Experience to support end-user globally
Knowledge of Networks (TCPIP/DNC/DHCP)
Proficient with Windows desktop/laptop operating systems.
Some experience in troubleshooting Mac OS
Experience with Desktop, laptop, and printer hardware support.
Remote access support (VPN for RDP and RDS)
Proficient with configurations/troubleshooting and setup of PCs, printers and mobile devices.
Experience with mobile Device support and configuration
Working knowledge of Windows network operating system and Active Directory.
Must have experience with Help Desk ticketing systems
Ability to lift 25 lbs. in order to move equipment as necessary and ability to crawl under a desk in order to access equipment as necessary
Must have a can do positive attitude.
Ability to take the initiative to learn and apply technical skills.
TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.
