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Helpdesk Support Specialist
2 months ago
We are seeking a skilled Helpdesk Support Analyst to join our team at Collabera. As a Helpdesk Support Analyst, you will be responsible for resolving help desk and IT-related issues, troubleshooting hardware and software problems, and providing tier 2 level support to end users.
Key Responsibilities:- Resolve help desk tickets in a timely and efficient manner.
- Provide technical support to end users via phone, email, or in-person.
- Collaborate with internal teams to resolve complex technical issues.
- Stay up-to-date with the latest technology trends and advancements.
- Minimum of 2 years of experience in IT desktop support.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.