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Helpdesk Support Specialist

2 months ago


San Antonio, Texas, United States Collabera Full time

Job Summary:

Collabera is seeking a skilled Helpdesk Analyst to join our team. As a Helpdesk Analyst, you will be responsible for providing technical support to our clients and resolving desktop issues over the phone and by remote.

Key Responsibilities:

  • Provide technical support to clients via phone and remote access
  • Resolve desktop issues and troubleshoot problems
  • Take 40+ calls per day and respond to client inquiries
  • Work collaboratively with the team to resolve complex technical issues
  • Stay up-to-date with the latest technology trends and advancements

Requirements:

  • At least 1-2 years of Helpdesk experience
  • MS Office experience
  • Good understanding of TCP/IP/DHCP/DNS networks
  • Active Directory experience
  • Troubleshooting and ticketing experience

What We Offer:

  • A dynamic and collaborative work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package