Helpdesk Support Specialist
6 days ago
Job Summary
Collabera is seeking a highly skilled Helpdesk Support Analyst to join our team. As a Helpdesk Support Analyst, you will be responsible for providing technical support to our clients and ensuring that their IT needs are met.
Key Responsibilities
- Technical Support
- Provide technical support to clients via phone, email, and in-person
- Troubleshoot and resolve technical issues in a timely and efficient manner
- IT Operations
- Assist in the maintenance and upkeep of IT systems and infrastructure
- Monitor and report on IT system performance and availability
- Client Communication
- Communicate effectively with clients to understand their technical needs and provide solutions
- Document and track client interactions and issues
Requirements
- Education
- Bachelor's degree in Computer Science, Information Technology, or related field
- Experience
- At least 1 year of experience in a helpdesk or technical support role
- Experience with MS Office, VDI, and WIN 10
- Skills
- Good understanding of TCP/IP, DHCP, and DNS networks
- Active Directory responsibilities
Preferred Qualifications
- Technical Certifications
- CompTIA A+ or equivalent
- Language Skills
- Fluency in English
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