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Helpdesk Support Specialist

2 months ago


San Antonio, Texas, United States Collabera Full time
Job Summary

We are seeking a skilled Helpdesk Support Analyst to join our team at Collabera. As a Helpdesk Support Analyst, you will be responsible for resolving help desk and IT-related issues, troubleshooting hardware and software problems, and providing tier 2 level support to end users.

Key Responsibilities
  • Resolve help desk tickets in a timely and efficient manner
  • Provide technical support to end users via phone, email, or in-person
  • Collaborate with internal teams to resolve complex technical issues
  • Stay up-to-date with the latest technology trends and advancements
Requirements
  • Minimum of 2 years of experience in IT desktop support
  • Strong problem-solving and analytical skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment