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Technical Support Specialist

2 months ago

San Antonio, Texas, United States VIP Staffing Full time

Job Title: Technical Support Specialist

Job Summary:

VIP Staffing is seeking a highly skilled Technical Support Specialist to join our team as a Tier 2 Helpdesk Engineer. As a Technical Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting technical issues, and documenting solutions using Kaseya help desk ticketing system.

Key Responsibilities:

  • Technical Support: Provide technical support to clients via phone, email, and in-person, troubleshooting technical issues and resolving problems in a timely and professional manner.
  • Troubleshooting: Troubleshoot technical issues related to printer, O365, Active Directory, Service System Admin, and network troubleshooting.
  • Documentation: Document solutions and technical issues using Kaseya help desk ticketing system.
  • Communication: Communicate effectively with clients, both verbally and in writing, to provide technical support and resolve issues.

Requirements:

  • Experience: At least 2-3 years of helpdesk experience in an office365 environment.
  • Education: Bachelor's degree or equivalent in direct professional experience supporting helpdesk and IT Administration as a front line problem solver.
  • Skills: Excellent organizational skills, ability to multitask and prioritize tasks, attention to detail and accuracy in completing tasks, and experience with helpdesk ticketing systems.

Work Environment:

This is a full-time role with benefits and opportunities for advancement. The work environment is on-site, 40 hours per week, Monday-Friday from 8-5.

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance