Service Desk Specialist

1 month ago

Marietta, United States City of Marietta, GA Full time
Job DescriptionJob DescriptionRate of Pay: $19.82 - $22.51
Status: Open Until Filled

This professional position lies within the Service Desk division of the Information Technology Department and reports directly to the Service Desk Manager. The position is responsible for working support tickets along with supporting hardware for Marietta first responders.  Under general supervision, the purpose of the position is to provide intermediate support of technical hardware operations, software applications, network, and telecommunications equipment to City employees, while promoting efficient and organized operation of departmental activities, and having the knowledge to be help the other service desk roles. Employees in this classification function at an intermediate level as the role can be fast paced on occasion.  The work is technical in nature and requires a strong aptitude in problem-solving skills.  Work includes a customer service element for both internal and external customers. Essential functions as outlined herein are performed according to the assigned functional area.
 
  • Provides basic to intermediate information technology support to end users that provides solutions to resolve root issues.
  • Install, configure, and troubleshoot hardware and software including, but not limited to printers, laptops, desktop, telephones, and cellular communications devices for first responders.
  • Trains users in the operation of a PC, new software applications, and hardware operation as needed.
  • Troubleshoots, researches, analyzes, and repairs basic to intermediate software and hardware issues.
  • Functions as a part of the IT Service Desk support function as needed; receives and acts upon service tickets in a timely fashion, reporting actions taken.
  • Able to identify when additional support is needed from other IT department employees or vendors and independently contact them for resolutions.
  • Documents procedures, diagrams, and changes of systems in area of responsibility to add or edit information to the internal technology knowledge base (KB).
  • Understands the wired and wireless computer network and related systems, internet connections, wired and wireless telecommunications devices and related equipment and how it functions to aid in resolving related Service Desk technical issues.
  • Ability to prioritize and organize tasks or work on a daily, weekly and monthly basis to provide efficient use of time during the workday.
  • Performs related duties as directed by the Service Desk manager and/or IT Director

Preferred Qualifications:
 
  • Graduation from an accredited technical school or college/university with either an associate or bachelor’s degree in computer science, or an equivalent combination of collegiate education and experience. Bachelor’s degree is preferred.
  • Thorough knowledge of PC computer hardware and software. A+ certification preferred.
  • Employee must complete Microsoft 365 Certification as determined by the Service Desk Manager within 12 months of hire.
  • Intermediate knowledge of PC computer hardware and software.
  • Intermediate knowledge of past and current supported Microsoft Operating Systems.
  • Some knowledge of Linux operating systems.
  • Ability to track and manage first responder assets of hardware and software as it relates to the Service Desk.
  • Ability to install and configure Marietta’s line of hardware and software.
  • Ability to perform PC replacements, upgrades and updates as required.
  • Ability to organize work, establish priorities, meet established deadlines, and follow up on assignments with a minimum of direction by prioritizing and organizing tasks or work on a daily, weekly, and monthly basis to provide efficient use of time during the workday.
  • Knowledge of software copyright laws.
  • Ability to analyze problems and find applicable solutions.
  • Ability to define impact of changes and modifications and the ability to associate cause and effect with those changes and plan accordingly.
  • Ability to communicate effectively both verbally and in written form.
  • Must have a valid Georgia Driver's License and a satisfactory 7-year driving history. 
DisclaimerSuccessful candidates complete a drug screen and criminal background check, including a fingerprint check, at time of hire.

 

 

Powered by JazzHR

xQ5MaBBtzA

  • Cortavo Service Desk Analyst

    3 months ago

    Marietta, United States Cortavo Full time

    Job Overview: We are seeking a highly capable Service Desk Analyst who will be responsible for inbound calls and tickets from Cortavo’s managed services customers. This Level 2 position will require the ideal candidate to identify and resolve questions relating to issues with opening applications, printers, connectivity to different systems, new user...

  • Cortavo Service Desk Analyst

    3 months ago

    Marietta, United States Cortavo Full time

    Job DescriptionJob DescriptionJob Overview:We are seeking a highly capable Service Desk Analyst who will be responsible for inbound calls and tickets from Cortavos managed services customers. This Level 2 position will require the ideal candidate to identify and resolve questions relating to issues with opening applications, printers, connectivity to...

  • Help Desk Support Specialist

    4 days ago

    Marietta, Pennsylvania, United States Donegal Insurance Group Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Help Desk Analyst to join our Information Services team at Donegal Insurance Group. As a Help Desk Analyst, you will be responsible for providing exceptional technical support to our customers, resolving hardware, software, and application issues in a timely and efficient manner.Key...

  • Front Desk Associate

    3 days ago

    Marietta, Georgia, United States Crunch Fitness - CR Holdings Full time

    Job OverviewCrunch Fitness - CR Holdings is seeking a highly motivated and enthusiastic Front Desk Associate to join our team. As a Front Desk Associate, you will be the first point of contact for our members and guests, providing exceptional customer service and ensuring a positive experience for all.Key ResponsibilitiesProvide exceptional customer service...

  • Front Desk Associate

    3 days ago

    Marietta, Georgia, United States Crunch Fitness - CR Holdings Full time

    Job OverviewCrunch Fitness - CR Holdings is seeking a highly motivated and enthusiastic Front Desk Associate to join our team. As a Front Desk Associate, you will be the first point of contact for our members and guests, providing exceptional customer service and ensuring a positive experience for all.Key ResponsibilitiesProvide exceptional customer service...

  • Front Desk Representative

    3 days ago

    Marietta, Georgia, United States HIGHTOP HEALTH LLC Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Front Desk Associate to join our team at Hightop Health LLC. As a Front Desk Associate, you will be the first point of contact for patients and visitors, providing exceptional customer service and ensuring a positive experience.Key ResponsibilitiesFront Desk Operations: Greet and welcome patients...

  • Customer Service Specialist

    3 days ago

    Marietta, Ohio, United States Worldwide TechServices Full time

    Job Summary:The Customer Service Engineer position at Worldwide TechServices is an intermediate role that requires technical expertise and excellent communication skills. As a key member of our team, you will be responsible for providing top-notch support to our clients, ensuring their technology-based products are functioning optimally.Key...

  • Medical Front Desk Representative

    5 days ago

    Marietta, United States Randstad North America, Inc. Full time

    Are you an experience Medical Front Desk Representative who is dedicated to providing excellent customer service to patients and processing orders for DME and medical supplies? We are looking for an experienced healthcare processional who will be res Medical, Representative, Front Desk, Processing, Healthcare, Staffing, Patient

  • Front Desk Associate

    3 months ago

    Marietta, United States Crunch Fitness - CR Holdings Full time

    Job DescriptionJob DescriptionFront Desk Associate​Here We GROW Again!  Are you a potential Front Desk Associate and ready to leave average in the past?  Be a part of one of the greatest growth stories ever told in the fitness industry. With 60+ locations currently and 100+ locations planned; our Front Desk Associate position offers a tremendous...

  • Front Desk Associate

    3 months ago

    Marietta, United States Crunch Fitness - CR Holdings Full time

    Job DescriptionJob DescriptionFront Desk Associate​Here We GROW Again!  Are you a potential Front Desk Associate and ready to leave average in the past?  Be a part of one of the greatest growth stories ever told in the fitness industry. With 60+ locations currently and 100+ locations planned; our Front Desk Associate position offers a tremendous...

  • Front Desk Associate

    3 months ago

    Marietta, United States Crunch Fitness - CR Holdings Full time

    Job DescriptionJob DescriptionFront Desk Associate​Here We GROW Again!  Are you a potential Front Desk Associate and ready to leave average in the past?  Be a part of one of the greatest growth stories ever told in the fitness industry. With 50+ locations currently and 100+ locations planned; our Front Desk Associate position offers a tremendous...

  • Dental Front Desk Coordinator

    1 week ago

    Marietta, Georgia, United States LVDA Full time

    About the RoleWe are seeking a highly organized and customer-focused Dental Front Desk Receptionist to join our team at LVDA. As a key member of our front office team, you will be responsible for providing exceptional patient care and administrative support to ensure the smooth operation of our dental practice.Key ResponsibilitiesPatient Check-In and...

  • Customer Service and Sales Specialist

    2 weeks ago

    Marietta, Georgia, United States Scenthound Marietta, GA Full time

    Position OverviewBenefits Offered:Clear advancement opportunities to leadership roles (Assistant Manager, Manager) and moreAttractive hourly wage, supplemented by tips and sales incentivesComprehensive medical, dental, and vision insurancePerformance-based salary increasesPaid time offComplimentary service membershipRole Summary:The Sales & Front Desk...

  • Customer Service and Sales Specialist

    1 week ago

    Marietta, Georgia, United States Scenthound Marietta, GA Full time

    Job OverviewBenefits and Advantages:Clear career advancement opportunities to managerial roles (Assistant Manager, Manager) and beyondAttractive hourly wage, complemented by tips and sales incentivesComprehensive medical, dental, and vision insurancePerformance-based salary increasesPaid time offFree service membershipPosition Summary:The Sales & Front Desk...

  • Customer Service and Sales Specialist

    2 weeks ago

    Marietta, Georgia, United States Scenthound Marietta, GA Full time

    Job OverviewBenefits and Opportunities:Clear career advancement opportunities towards management roles (Assistant Manager, Manager) and moreAttractive hourly wage, supplemented by tips and sales incentivesComprehensive medical, dental, and vision insurance plansPerformance-based salary increasesPaid time offComplimentary service membershipPosition...

  • Front desk receptionist and Esthetician

    2 weeks ago

    Marietta, United States DHVAJ Full time

    Job DescriptionJob DescriptionSalary: $16-$18At Amerejuve Medspa in Georgia, the roles of a front desk receptionist and an esthetician are quite distinct, though both are crucial to the smooth operation and customer satisfaction of the spa.Front Desk Receptionist Responsibilities:Greeting Clients: Warmly welcoming clients as they arrive and ensuring they...

  • Front Desk Associate

    1 month ago

    Marietta, United States HIGHTOP HEALTH LLC Full time

    Job DescriptionJob DescriptionWe’re looking for a driven individual who is passionate about helping others to become our next Front Office Associate!As a Front Office Associate, you are the patient’s first point of contact, both over the phone and in-person. Your passion for providing outstanding patient service directly contributes to the high level of...

  • Senior Contact Center Support Specialist

    2 months ago

    Marietta, United States Fiserv Full time

    Senior Contact Center Support Specialist page is loaded **Senior Contact Center Support Specialist** **Senior Contact Center Support Specialist** locationsMarietta, Georgia time typeFull time posted onPosted Yesterday job requisition idR-10249402 **Job Title** Senior Contact Center Support Specialist**Job Purpose** This position is directly responsible for...

  • Front Desk Receptionist

    3 days ago

    Marietta, Georgia, United States Aqua-Tots Swim School Full time

    Job DescriptionAqua-Tots Swim School is seeking a highly motivated and customer-focused individual to join our team as a Front Desk Receptionist. As a key member of our team, you will be responsible for providing exceptional customer service to our families and ensuring a smooth and enjoyable experience for all.Key Responsibilities: Greet families with a...

  • Tire Service Specialist

    3 days ago

    Marietta, Georgia, United States Discount Tire Full time

    About the RoleWe are seeking a highly skilled and motivated Tire Service Specialist to join our team at Discount Tire. As a Tire Service Specialist, you will play a critical role in ensuring the quality and safety of our customers' vehicles.Key ResponsibilitiesInstall new tires and wheels, ensuring proper fitment and balancePerform routine maintenance on...