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Front Desk Representative

2 months ago

Marietta, Georgia, United States HIGHTOP HEALTH LLC Full time
Job Summary

We are seeking a highly skilled and detail-oriented Front Desk Associate to join our team at Hightop Health LLC. As a Front Desk Associate, you will be the first point of contact for patients and visitors, providing exceptional customer service and ensuring a positive experience.

Key Responsibilities
  • Front Desk Operations: Greet and welcome patients and visitors in a friendly and professional manner, manage the appointment calendar, and schedule appointments for patients.
  • Communication and Customer Service: Answer phone calls, direct them to the appropriate department or individual, and provide excellent customer service to ensure patient satisfaction.
  • Administrative Tasks: Collect patient information, update electronic medical records, verify insurance coverage, and assist with insurance billing processes.
  • Office Maintenance: Maintain a clean and organized front desk area, and assist with administrative tasks such as filing, faxing, and scanning documents.
Requirements
  • Previous Experience: Previous experience as a front desk admin in a medical office is required.
  • Technical Skills: Experience working with Athena or a similar EHR is preferred.
  • Soft Skills: Strong communication skills, both verbal and written, ability to multitask and prioritize tasks in a fast-paced environment, and excellent organizational skills and attention to detail.
About Us

Hightop Health LLC is a premier outpatient mental health group that inspires and delivers state-of-the-art specialized treatment while promising a supportive experience for patients and loved ones alike. We are experts in treating patients with conditions ranging from simple to complex, using novel and longstanding approaches.