Front Desk Agent | Hotel Genevieve

4 weeks ago

Louisville, United States Hotel Genevieve Full time
Job DescriptionJob Description

Based upon fluctuating demands of the operation and in order to exceed expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

About Us

In 2006 Bunkhouse was created to oversee a growing portfolio of hotels and Jo’s Coffee locations. Bunkhouse has a reputation for building memorable experiences that offer more than just a good night’s sleep and a great cup of coffee. Passion for design, tireless attention to detail and commitment to creating authentic culture have earned our properties a unique place in the hearts and minds of those who visit us. Our work is rooted in the communities in which we exist, and we believe above all else in creating an awareness of and connection to a sense of place in all that we do.

We’re looking for someone with:

  • High School diploma or general education degree (GED). College Degree preferred
  • Six (6) months related experience in hospitality or service industry
  • Must be able to speak, read, write and understand the primary language(s) of the workplace
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
  • Ability to write routine reports and correspondence
  • Ability to speak effectively after groups of co-workers and sister property staff
  • Ability to create documents in Excel and Word
  • Ability to understand other computer programs (i.e. Property Management System)
  • Ability to apply concepts of math including: addition, subtraction, multiplication, division and algebra, using whole numbers, common fractions, and decimals

Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently with or without reasonable accommodation.

Job Responsibilities / Duties:

  • Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction
  • Complete all shift checklist items
  • Check in and out all hotel guests in a confident, professional and personalized manner
  • Take hotel reservations accurately and efficiently
  • Assist in the development and implementation of special projects
  • Ensure immediate response is given to any and all guest comments and concerns and inform immediate supervisor of concerns and assist implementing corrective measure when necessary
  • Maintain a positive relationship with all employees and guests
  • Ensure all calls are answered in a courteous, professional and efficient manner
  • Maintain an accurate log of guest calls for assistance or complaints, and ensure completion of all items
  • Open, secure and balance out shift banks to include the verification of all cash, credit card and room charge transactions during all shifts
  • Maintain accuracy with all accounting and billing procedures
  • Have a comprehensive knowledge of hotel availability and current rates and/or special events (which may have an impact on occupancy and availability)
  • Issue guest safety deposit boxes as requested
  • Possess fluent knowledge of local restaurants, special events, city attractions, amenities and directions
  • Ensure open lines of communication with all departments and upper management at all times via email, log books, meetings, etc., to ensure all needs of the hotel are met.
  • Maintain a high level of cleanliness and safety in the work area
  • Ensure that all equipment is maintained in good, safe working condition
  • Maintain an increased awareness of safety issues throughout the property
  • Keep abreast of safety and emergency procedures and OSHA requirements
  • Attend relevant meetings

Education and Experience Requirements

  • High School diploma or general education degree (GED).
  • 6 months of related experience in the hospitality or service industry

Policy and Service Responsibility

  • Must adhere to all hotel/company loss prevention guidelines.

Physical Requirements

  • Able to perform the essential functions consistently safely and successfully with the ADA, FMLA, and other federal, state and local standards, including meeting quality standards.
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards.
  • Must be able to lift and carry up to 50 lbs.
  • Must be able to sit, stand, and squat frequently.

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